Aws Amazon Connect Consultant - Toronto, Canada - AstraNorth

AstraNorth

Verified Company

Toronto, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Required Skills and Experience:

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Design and configure Amazon Connect solutions to meet business requirements. Including onni-channel contact flows, routing and queues, prompts, user management etc.
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Contact Centre Configuration in Amazon Dynamo DB:

Monitor and troubleshoot the solution using tools such as AWS Cloudwatch:
Collaborate with crossfunctional teams to ensure seamless integration of Amazon Connect through the development and maintenance of AWS Lambda
Conduct thorough testing and troubleshooting to optimize the performance of Amazon Connect solutions.
Stay uptodate with the latest Amazon Connect features and functionalities to continuously improve solutions.
Provide technical support and guidance to contact centre operations teams and end users.
Additional experience with Amazon S3, Amazon LEX, AWS Glue, AWS IAM services would be a benefit.

Job Types:
Full-time, Fixed term contract

Schedule: