Claims Administrator - Edmonton, Canada - Greater Edmonton Taxi Service

Greater Edmonton Taxi Service

Verified Company

Edmonton, Canada

4 days ago

Posted by:

Sophia Lee

beBee Recruiter

Description

About You
You have great customer service experience with a keen eye for detail.

You will be an integral part of the Claims Department and will interact with all levels of the organization to expedite claim resolution, including completion of claims reviews to validate accuracy and validity of reports.

Direct Report
Reporting to the Safety Advisor/Claims Supervisor, the Claims Assistant is responsible for completing investigations/documentations within a tight deadline. Investigation of drivers and customers must always be conducted with confidentiality.

Key Responsibilities

Investigate, adjust, and process claims, and payments as assigned
Processing claims includes taking photos of all vehicles involved in the incident, book vehicles for repairs, complete body shop files, process accident payments, etc.,
Interview drivers regarding the incident
Develop effective working relationships with external clients, management, and all levels of the organization to ensure customer needs are met
Communicate with other departments on status of equipment and credits from incidents
Complete reviews of drivers' driving history
Respond to drivers' questions and request for experience letters
Booking of body shop work and parts shop
Review and maintain DCPD reports
Document and follow division policies and procedures
Provide administrative support within the department and to the Claims Administrator
Participate in the education, training, and meetings with fleet drivers.
And other duties as assigned

Required Skills & Competencies

Attention to detail with the ability to analyze and understand complex claim related documents and activities.
Excellent organizational skills and the ability to manage multiple projects and meet tight deadlines.
A team player who is focused on providing exceptional service and a customer focused attitude with the ability to take direction, work independently and work well with others.
Must be able to prioritize and multitask, including being able to remain flexible in continually changing and fast paced situations.
Ability to work with time constraints in a complex environment.
Possess advanced problemsolving skills with the ability to proactively manage issues.
Proficient in word, excel, and powerpoint.

Qualifications

Previous experience in reviewing/administering claims an asset
Postsecondary education or equivalent with a background in insurance experience preferred

Working Conditions/Hours

About Us

Operating as Greater Edmonton Taxi Service, J&P Auto, Prestige Transportation, and Cliffs Towing, at Alberta Ltd., we provide a supportive and progressive work environment for our employees that will not only challenge, but encourage new ideas and common-sense solutions.

We focus on collaborative efforts and always take the time to see the funny side of life We offer a competitive compensation package and are strong believers in work/life balance.

Job Types:
Full-time, Permanent

Benefits: