Desktop Support Technician - Montréal, Canada - Ovation Workplace Services

Ovation Workplace Services

Verified Company

Montréal, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

(a) A+ Certification or equivalent experience

(b) Good working knowledge of Active Directory

(c) 2+ years' experience providing technical support in a fast paced and constantly changing environment up to executive management level.

(d) Excellent customer service and communication skills including providing VIP support

(e) Experience supporting large Windows-based environments to desktop level with emphasis on Win 7 OS / office 2010 as well as Win 8 and O365

(g) Support of End User for video conferencing units.

(h) Support of mobile devices

Provide support on Client Windows platform, for desktop/end user technologies, collaboration tools, and mobile technologies and printing, this includes the laptop/mobile devices all, video conferencing, network/remote access this position works collaboratively with the Service Desk for end user break/fix and other support functions.

Duties shall include, but not be limited to:

Diagnosing and troubleshooting desktop system, printer and operating problems
Consulting and instructing users on hardware and software questions/issues
Collaborate with other IT Services Data Center and Network Infrastructure teams
Install, maintain and upgrade equipment and its associated infrastructure
Runs diagnostic tests to isolate system problems as well as proactive activities
Operating Systems Windows, OS-X
MS Office (Windows and Mac) software
Experience with Remote Support technologies such as Remote Desktop (Microsoft), Apple Remote Desktop, VNC
Hands on experience removing viruses and spyware using various tools (Windows)
Identifies, researches, and resolves technical problems including forming an RCA
Documents, tracks and monitors the problem to ensure a timely resolution within an effected SLA window
Installs, configure and maintain Mac, PC, peripherals (local and network printers, scanners), and other end user equipment such as Blackberries, iPhones and iPads, MAC Books, Laptops
Excellent written and verbal communication and customer service skills with proven ability to work in fast paced environments
Commercial experience in an IT support technician role that includes 2 years of technical support experience in a hybrid Windows and MAC environment
Experience in working with a helpdesk operation, to include Windows and Mac clients
Selfstarter that is able to collaborate actively with others in a crossfunctional team
Proven attention to detail and high standards for quality
Excellent organizational/administrative/technical skills with agility to reprioritize as necessary
Skilled in documenting written troubleshooting steps and instructions
Business professional attire