IT Help Desk Technician - Edmonton, Canada - Peace Hills Insurance

Peace Hills Insurance

Verified Company

Edmonton, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Primary Duties and Responsibilities:

Perform inperson, onsite repairs of PC desktop hardware, printers, and other peripherals.
Maintain accurate records of completed and pending jobs using a Ticketing System (start/end times, work performed details, etc.)
Work collaboratively and effectively in a customer serviceoriented team environment
Monitor internal incidents, appropriately prioritizing problems, categorize and escalate incidents to rapid restoration.
Coordinate with vendors to repair and/or replace hardware leveraging maintenance agreements to their fullest potential. Diagnose and resolve technical hardware and software issues
Administration, maintenance, and troubleshooting Microsoft 365, Azure AD, Active Directory, Group Policy, Servers, Storage, Database, Data Center, Computer, and VOIP environments.
Troubleshoot hardware and software issues, identify server related problems, assist with workstation configurations, adding/deleting user accounts and password resets
Maintain an uptodate list of all assigned assets including laptops, cell phones, cameras and desktop computers
Assess and document the requirements of endusers
Participate in project assignments as assigned

Please note that this is an on-site role.

Required Qualifications:

Degree or Diploma in Computer Science or related field.
Related certifications (MSCE/MCP/Network+/A+)
1 to 2 years' experience on a corporate Helpdesk
Highly selfdirected with the ability to take initiative, prioritize, and multitask.
Demonstrate superior organizational, time management, problemsolving, and customer service skills
Exhibit conflict resolution and business/technical writing skills
Ability to work autonomously while being a team player
Strong knowledge of Windows 10 OS, Office suite
Strong Microsoft 365 administrative knowledge required
Solid understanding of networking concepts, routing, TCP/IP, firewalls, and switching
Strong working knowledge Dell business products (Desktops, Laptops, etc.)
Knowledge in VoIP administration

Working at Peace Hills
Peace Hills understands that by reducing work-life struggles, individuals can enjoy a healthier lifestyle while improving productivity at work. Providing a collegial work environment and a work life balance are just two of the ways we do this.

Benefits: