Service Navigator, Client and Family Integrated Care - Toronto, Canada - Holland Bloorview Kids Rehabilitation Hospital

Holland Bloorview Kids Rehabilitation Hospital

Verified Company

Toronto, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Working in the Family Resource Centre, the CFIC service navigator plays a pivotal role in demonstrating and facilitating a Client and Family-Centred approach to service and resource delivery.

As a source of information sharing, the navigator demonstrates respect for each client, community member and their families; demonstrates the importance of choice, accessibility and equity in information about care and daily living; provides evidence-informed and community-based resources to equip and support clients and families; seeks out opportunities for information-sharing; and supports clients and families to locate appropriate and meaningful resources and workshops online and in person.

The position plays a key role and first point of contact in client and family resource support, employee and family education, family support funding and family resource activities.

This is a temporary part time (0.4 FTE, or 2 days a week) position expected to be 6 months in length, with the possibility of renewal.

KEY RESPONSIBILITIES

Client, Family and Staff Consultation Triage

Triages with incoming consults:
Responding to more straightforward Holland Bloorviewbased requests
Following priority process for escalation to Family Support Specialists for more complex consults
Informationgathering for community resource or more complex consult requests
Acting as a timely first response/warm connection to consult requests, communicating Family Support Specialist response times
Potentially scheduling phone/Zoom/inperson consults for Family Support Specialists
Conducting social needs screens with families requesting consults (who are Holland Bloorview clients)
Assisting with Family Navigation Hub activities including activities involved with onboarding new screening teams, quarterly checkins with existing screening teams, updating quarterly data and generating slide deck presentations for ongoing awarenessraising of the initiative
Collects and utilizes data on family information trends for reporting and new education development opportunities

Resource Development

Develops new tip sheets and resources
Supports with event promotion and/or possible background/tech support during events
Rebranding and ongoing maintenance of existing tip sheets (updating links, adding new resources, etc.)
Provides guidance in the ongoing development of Holland Bloorview's uptodate, multimodal collections of relevant and credible information for clients and families
Searches for reliable information and connects regularly with the community (which may include system partners, families, or government sources) for updates on new programs, services, government announcements, policies or pertinent news related to the disability community
Consults with staff, students or volunteers who want to share new family education resource materials, workshops or programs that are accessible to and inclusive of Holland Bloorview clients and community families
Utilizes and enhances Family Support Specialist community outreach guidelines for reliable and up to date information sharing
Utilizes an equity framework, past learnings from education development, accessible formats and health literacy to synthesize information resources
Prioritizes and includes the client and family voice in resource sharing

Community Dissemination

Regularly shares resources for accessibility of information for families, ultimately facilitating the expansion of resource materials including multilingual, online and alternative formats
Network with community agencies to support information sharing for families

MINIMUM KNOWLEDGE, SKILLS & ABILITIES

Education

Minimum of 3 years related customer service experience
Graduate of postsecondary program (e.g., healthcare administration) or equivalent in overall work experience
Training or relevant experience in client and familycentred care, health literacy, accessibility
Training or relevant experience in online tools such as MailChimp, Google Drive, and website content management systems

Experience

Computer proficiency is essential.
Significant experience in providing support and education to families, people working in the field of health care and community/social services, and in engaging communities in outreach activities.
Experience working in a pediatric healthcare setting is preferred.
Lived experience as a person with a disability or family member is preferred.

Special Skills

Demonstrates passion and commitment, role modelling client and familycentred practices
Develops, plans, implements and evaluates new methods of community outreach activities, as well as evaluate and modify existing ones
Knowledge of partnership development and maintenance with system collaborators in various sectors (private and public)
Set priorities and organize workload to manage resources and information from many different locations and sources
Knowledge