Food Services Assistant Team Leader - Niagara Falls, Canada - Marineland of Canada Inc

Marineland of Canada Inc
Marineland of Canada Inc
Verified Company
Niagara Falls, Canada

2 weeks ago

Sophia Lee

Posted by:

Sophia Lee

beBee Recruiter
Description

Job Purpose:


The Food Services Assistant Team Leader is responsible for the smooth running of the Food Services Department when covering for the Team Leader on a day-to-day basis, including the operational activities of the department, maintaining systems and procedures to improve the operating quality and efficiency of the department.

Supervise staff in accordance with company policies and procedures.


Duties and Responsibilities:


  • Oversee Food Services operations when covering for the Team Leader
  • Work with enthusiasm, energy, and multitasking, maintaining confidentiality at all times
  • Ability to determine staffing requirements in varying weather conditions and with fluctuating attendance
  • Responsible for overseeing the presentation, preparation and delivery of all food and beverage items
  • Cash experience including credit card, foreign currency and POS system
  • Knowledge of Inventory and stock control
  • Be patient and ensure the safety of all guests and staff
  • Lead by example, motivate staff and strive to build strong working relationships with all other departments and staff
  • Conduct department interviews, hire new staff, and participate in employee orientation.
  • Acknowledge staff for following policies and procedures or creating a positive guest experience
  • Understand First Aid procedures and be able to advise on completion of paperwork, understand and be able to implement emergency procedures, including park evacuation
  • Make decisions, and understand when to take appropriate action in any situation, critical or otherwise, regarding the safety of team members and guest situations
  • Monitor the behaviour of staff including the correct wearing of the company uniform and required ID badges, enforce policies and procedures where applicable
  • Follow all legislative and Marineland Health and Safety policies
  • Work in compliance and knowledgeable of the provisions of the Occupational Health and Safety Act and WHMIS
  • Other duties as assigned

Qualifications:


  • Previous experience in Food Services, able to take direction and make decisions, good verbal and written skills, always aiming to achieve a positive guest experience
  • Experience in or direct front line customer service experience in a related field is preferred
  • Excellent verbal and written skills with the ability to work with a calm and cando attitude, always achieving a positive and safe guest experience
  • Work with enthusiasm and energy, maintaining confidentiality and concentration while working under a variety of pressures
  • Knowledge of theme park operations, first aid, emergency situations and record keeping considered an asset
  • Ability to stand and/or walk throughout the entirety of scheduled shifts, during various weather conditions
  • Work independently or part of a team
  • Support a 7 day a week operation, including evenings, weekends and holidays, sometimes with extended shifts
More jobs from Marineland of Canada Inc
See all jobs of Marineland of Canada Inc