Account Manager - Toronto, Canada - TD Bank

TD Bank

Verified Company

Toronto, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

406440BR

Commercial Banking

Toronto, ON

April 18, 2023

Company Overview

Department Overview

TD Merchant Solutions (TDMS) is a unique business within Business Banking at the forefront of many emerging trends in the financial industry, such as e-commerce, payments innovation, and strategic partnerships.

TDMS provides reliable, flexible, and easy to use e-commerce and Point of Sale (POS) card payment solutions to small business, commercial, and corporate clients.

TDMS is the only Canadian fully bank-owned and operated merchant acquirer, managing all debit and credit card transactions for our merchants from authorization through to clearing and settlement.

This end-to-end capability is a competitive advantage for TD, uniquely enabling the bank to meet more of the financial needs of our Business Banking clients.

Job Description:

As a member of the TD Merchant Solutions National Accounts team, the Account Manager will be accountable for portfolio management and acquisition for a portfolio of National accounts within TD Merchant Solutions.

The Account Manager will build relationships with key customers within the portfolio, from day-to-day contacts through to C level executives, with a focus on retention strategies and revenue growth.

Reporting to the Manager, National Accounts, this position will work closely with the Relationship Manager and all areas of the Merchant Solutions team to manage a portfolio of National accounts.

Key accountabilities for this role include but are not limited to the following:

Manage and build relationships with multiple daytoday contacts and key customers within the portfolio
Work with TD Business Banking partners for new sales referral opportunities for TD Merchant Solutions (ONE TD)
Support new sales opportunities with existing merchant accounts
Retain profitable merchant relationships to meet business goals
Work quickly to address and resolve merchant issues
Demonstrate TD's commitment to being a client centric institution where Merchant Experience is a priority
Excellent analytical and organizational skills with the capacity to work in a fastpaced environment, managing multiple deadlines and priorities
Show a deep understanding of customer needs; provide advice and present relevant opportunities and payment solutions
Skillful communication (written and verbal), negotiation, and ability to build and leverage internal partner relationships to drive results
Become an expert in Payments and the competitive landscape to act as an advisor to clients ensuring they are kept abreast of what is happening in the industry
Previous experience working in Merchant Solutions would be beneficial

Requirements:

2+ years of Client facing experience is required, in a Sales or Customer Service capacity
Some flexibility to work extended hours as needed to support customers, and some travel may be required

Additional Information

This is a REMOTE position and not mandated to work from a TD office.

Hours

37.5

Inclusiveness

At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported.

We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve.

If you require an accommodation for the recruitment/interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.