Front Desk Agent - Drayton Valley, Canada - Holiday Inn Express Drayton Valley
Description
Front Desk Agent
Hotel Equities, one of the top hotel development and management companies in the industry, is currently searching for a remarkable
Front Desk Agent to join us at the
Position Title:
Front Desk Agent
Accountable To:
SUPERVISOR
Essential Duties:
- Welcome guests with an appropriate greeting and consistently provide friendly, professional, and attentive service. Utilize guest name at all available opportunities
- Process reservations as per brand standards using basic revenue management skills to obtain the right rate based on occupancy levels for the day(s) requested
- Offer loyalty rewards, upsells and property features/benefits
- Always demonstrate professionalism and comply with company standards of appearance
- Maintain confidentiality of guest and proprietary information
- Promptly check in guests ensuring identification and credit card information matches reservation, in addition to being complete and accurate
- Thank guest for choosing to stay at our Hotel; let them know we appreciate their business
- Coordinate with Housekeeping to track and update room status in computer system
- Assign room, process authorization, ensure guest signs registration card, prepare rooms keys and provide guest with property amenity and services information
- Obtain vehicle license information and accurately record in guest's reservation file
- Communicate with other departments to ensure guest requests are resolved without delay
- Create reservations providing information regarding special rates, packages, and cancellation policy(s)
- Promote Hotel rewards program and provide details regarding membership and benefits
- Print end of shift report(s), reconcile float, complete required paperwork, and deposit pouch
- Follow Health & Safety and Emergency policies and procedures
- Maintain a clean and wellorganized work area
- Supports company, brand and industry environmental initiatives and programs through the use of environmentally friendly, sustainable products and best practices
- Ability to multitask and work in fast paced environment
- Ability to work various shifts including evenings, weekends, and holidays
Safety & Security
- Maintain awareness of undesirable persons on property premises.
- Ensure uniform and personal appearance are clean and professional and maintain confidentiality of proprietary information
Physical Requirement
- Lift, carry, push, pull, and place objects weighing up to 30 pounds
- Standing for extended periods of time
Education & Experience
- High school diploma or equivalent education required
- Minimum 2 years customer service experience required
- Hospitality experience desired
- Proficiency with Microsoft Office Suite and hotel computer systems/programs is preferred
Job Types:
Full-time, Part-time
Part-time hours: 32 per week
Salary:
$16.00-$17.00 per hour
Flexible Language Requirement:
- French not required
Schedule:
- 8 hour shift
Experience:
- Customer service: 4 years (preferred)
Work Location:
In person
More jobs from Holiday Inn Express Drayton Valley
-
Housekeeper
Drayton Valley, Canada - 1 week ago
-
Houseperson
Drayton Valley, Canada - 2 weeks ago
-
Part Time Breakfast Attendant
Drayton Valley, Canada - 1 day ago
-
General Manager
Drayton Valley, Canada - 2 weeks ago
-
Housekeeper
Drayton Valley, Canada - 2 weeks ago
-
Front Desk Agent
Drayton Valley, Canada - 3 days ago