Customer Success Manager - Toronto, Canada - FutureSight

FutureSight

Verified Company

Toronto, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Crewscope improves construction labor productivity by encouraging workers with clear goals, progress updates, and rewards We gamify target setting and information sharing and make it fun to win together.

We have demonstrated outstanding success with our design partners in the first half of 2023, and are expanding quickly with more crews and new logos.

Crewscope is on a mission to help solve the labour shortage in the construction industry.

We give skilled workers the job site experience they are asking for:
more information, shared goals, and objective performance pay. We innovated the hourly incentive model so that when the company wins, workers win. We bring worker engagement to construction sites so the best crews rise to the top, get recognized, and thrive.

We are looking for a
Customer Success Manager with
experience in the construction industry to onboard our new
clients and their crews.

This is a unique opportunity to join a growing software firm in its early stage, where you help bring customer's needs to life while working with the founders on building the next great Canadian software company.

You will be able to form this critical function as we grow.

You will work directly with construction crews in major construction firms, building critical heavy-civil infrastructure.

You will engage with them on their front lines and walk them through implementing a weekly goal-setting system and incentives program backed by our software.

Responsibilities

In this role, your
main objective is to support crews, increase adoption of Crewscope and i
mprove the working experience of the crews.
You will visit crews onsite across Canada and the United States to kick off their onboarding, address their questions inperson or remote, and train them on the best practices of setting and tracking objectives and incentive program design.

Requirements:

Located around GTA with easy access across southern Ontario and access to airport to fly to destinations in Eastern US + Canada
Spend 50%+ of your time traveling to construction sites
Remote (Work from home) when not spending time onsite
Construction experience or willingness to learn quickly on the job required
Empathy with foreperson and workers, to build trust and relationships
Having a propensity to action and a track record of taking the initiative to drive to results
Desciplined in working with a large number of crews (good task management)
Experience leading people is a bonus as it helps create empathy with the primary persona, the

Benefits

Work closely with two founding entrepreneurs with deep domain expertise, and a venture studio providing mentorship
Exceptional growing environment that creates new opportunities with challenging work
Be a part of a forwardthinking and collaborative team
Exciting opportunities to work with multiple new innovative entrepreneurial teams
Highly entrepreneurial, fastpaced environment.
A supportive and inclusive culture that actively cares about your values, growth, and personal goals
Remote work friendly (when not onsite) and worklife balance
Performancebased incentives available for the role