User Support Technician - Elmira, Canada - Team Home Realty Inc.

Team Home Realty Inc.
Team Home Realty Inc.
Verified Company
Elmira, Canada

3 weeks ago

Sophia Lee

Posted by:

Sophia Lee

beBee Recruiter
Description

Work Term:
Permanent


  • Work Language: English
  • Hours: 30 hours per week
  • Education: College, CEGEP or other nonuniversity certificate or diploma from a program of 1 year to 2 years
  • Experience: 7 months to less than 1 year
- or equivalent experience


Tasks:


  • Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
  • Consult user guides, technical manuals and other documents to research and implement solutions
  • Provide advice and training to users in response to identified difficulties
  • Collect, organize and maintain a problems and solutions log for use by other technical support analysts
  • Provide business systems, network and Internet support to users in response to identified difficulties

Supervision:


  • No supervision responsibility

Computer and technology knowledge:


  • Android
- iOS

  • Internet
  • Word processing software
  • Website creation and management software
  • JavaScript
  • MS Office
  • MS Windows
  • Spreadsheet
  • WordPress

Work conditions and physical capabilities:


  • Fastpaced environment
  • Work under pressure
  • Tight deadlines
  • Attention to detail
  • Standing for extended periods

Own tools/equipment:


  • Internet
access

  • Cellular phone

Personal suitability:


  • Accurate
  • Efficient interpersonal skills
  • Excellent oral communication
  • Excellent written communication
  • Organized
  • Ability to multitask
  • Time management

Screening questions:


  • Are you currently legally able to work in Canada?
  • Do you currently reside in proximity to the advertised location?
  • Do you have previous experience in this field of employment?
  • Do you have the aboveindicated required certifications?
  • Do you have the necessary equipment for remote work (i.e. internet, home office, etc.)?
  • What is the highest level of study you have completed?

Workplace information:


  • Remote work available
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