Associate - Client Services Bereavement Hub - Kingswood, Canada - Fidelity International

Fidelity International

Verified Company

Kingswood, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

About the Opportunity

Job Type:
Permanent

Application Deadline: 17 April 2024

Job Description:

Title:
Associate

Department:
Client Services

Location:
Dublin / UK

Reports To:
Team Lead

About Fidelity International

We help our clients invest for the future and to live the lives they want to lead. It's a responsibility we take seriously and it inspires us to do the right thing. Not just for our clients, but for each other and the world around us too. So join our Client Services team and feel proud of the work you're part of.

About your team

Customer expectations are growing all the time. Client Services make sure these are met. They provide invaluable support to clients and colleagues - building strong and trusting relationships with both.

About your role

A vital source of first-line support, you'll help our clients manage their investments and save for the futures they want, mostly through incoming calls.

As part of our academy, you'll learn and grow every day - gaining the skills and knowledge you need to:

Handle and resolve a wide range of issues from an equally wide range of clients and colleagues too
Answer enquiries, process requests and manage or escalate any complaints
Explain our products and services, while making sure our clients can get the best out of our tools
Quickly and efficiently escalate risk, potential fraud, or vulnerable customer situations, ensuring escalation to the appropriate person
Take ownership of every customer interaction to ensure issues and enquiries are resolved to the satisfaction of the customer and the business
Ensure performance is in line with agreed goals and targets, such as maintaining call quality standards, resolving the query correctly on the initial interaction

About you

Eager to grow your knowledge and your career, you'll fit right in.

You'll succeed because you:

Have solid experience in a customer service environment ideally financerelated
Enjoy speaking to and engaging with people
As you will mostly be handling incoming calls, you know how to build rapport and communicate with all kinds

of people

Have excellent problemsolving skills and a good attention to detail
Be a proactive and positive team player with a desire to improve knowledge across the department
Take personal ownership of your own development, using dedicated personal development time effectively
Have the resilience to deal with challenging situations
Have the flexibility to support other teams based on the business needs

Regulatory obligations

Feel rewarded

Or, if you're feeling inspired, start your journey with us right now.