Intake Support - Concord, Canada - HVE Healthcare Assessments

HVE Healthcare Assessments

Verified Company

Concord, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

About HVE Healthcare Assessments

HVE Healthcare Assessments is an industry leading provider of Independent Medical Assessments. HVE is well known for its client-focused culture and its commitment to quality and integrity. We are unwavering in dedication to our customers and providing timely, impartial and defensible assessments and reports.

Founded in 1994,
HVE Healthcare Assessments is a privately held, Canadian company. We have been providing independent health services to private and public sector organizations since our inception. We remain one of the few independently owned and operated service providers within our industry.

Job Title:
Intake Support (full-time, permanent)

Job Objective:

_Providing administrative support to the HVE Intake, Roster, and Administrative departments by completing various customer service and administrative duties.

_

Responsibilities:

Receipt/Confirmation of New Files/Referrals

Entering the relevant new file information, including requested services, referral source information (insurance company/adjuster), legal representations, and claimant information.
Send confirmation of receipt of the new referral to customer and verifying the accuracy of the new referral information including claimant and customer details.
Receive and input new services from various customers on multiple electronic systems including new referrals, file information, transportation and translation confirmations and other servicerelated information.
Request/Followup with customers on missing information and new file information.

Coordination of External Services

Scheduling transportation and interpretation services for assessments via appropriate electronic platform
Booking assessment rooms and chaperone services

Processing Cancellations/Late cancellations/No Show/Incompletes

Process cancellations, noshows, late cancels, incomplete assessments by completing/sending memos to our customers and notifying all parties involved (claimants, assessors, adjusters, secondary services providers, etc.), updating assessment status, and entering reschedule lines for Intake Coordinators to book the rescheduled assessment.
Enter notes in our assessment management software on the case regarding any enquires, reschedules, noshows, etc.
Followup with late cancel and noshow services via appropriate platforms
Complete Reschedule Audit

Communication

Notify Intake Coordinators of any issues/changes regarding the assessment or the assessor.
Create notes for all communication on HVE's internal electronic system and advise appropriate staff internally.
Enter dates received from assessors.

Education / Experience / Certificates Required:

Customer Service experience
Prior Admin Assistant experience an asset
Onthejob training
Excellent verbal and written communication skills
Outstanding interpersonal and customer service skills
Intermediate computer and Microsoft Office skills (Excel, Word)
Thrives when multitasking and working in a fastpaced environment
Ability to work collaboratively within a team environment and independently
Willingness to go beyond one's own job description to assist the team as needed

Reporting to:
Manager and Team Lead of Intake Department

Hours:
Variable, Additional hours as required

Breaks: 1-hour unpaid lunch

HVE Healthcare Assessments is committed to the principles of the Accessibility for Ontarians with Disabilities Act (AODA).

HVE Healthcare Assessments is committed to accommodating applicants with disabilities throughout the hiring process, in accordance with the Accessibility for Ontarians with Disabilities Act (AODA).

Human Resources will work with applicants requesting accommodation at any stage of the hiring process.

HVE Healthcare Assessments values the diversity of people and communities and is

Job Types:
Full-time, Permanent

Salary:
$18.00-$19.00 per hour

Benefits: