Modern Infrastructure Customer Solutions Architect - Ottawa - World Wide Technology

Description

This role is located in Ottawa, Canada and requires Canadian citizenship.

Modern Infrastructure Customer Solutions Architect

Why you'll love Softchoice:

We are a software-focused IT solutions and services provider that equips organizations to be agile and innovative, and for their people to be engaged, connected, and creative at work. That means moving them to the cloud, helping them build the workplace of tomorrow, and enabling them to make smarter decisions about their technology. By doing these things we help them create success for their customer sand their people.

We stand proudly for our people and support their success through career development and advancement. We are recognized and respected for our culture of inclusion and belonging, continuously striving to do what's good for our people and communities.

The impact you will have:

Guiding Shared Services Canada through the modernization of their infrastructure.

As a Modern Infrastructure Customer Solution Architect dedicated to Shared Services Canada, your focus is on driving rapid infrastructure modernization to ensure SSC remains at the forefront of innovation and capable of delivering critical services to Canadians. This involves transforming both datacenter and public cloud environments into integrated, secure, and agile architectures that support advanced applications, data analytics, and Al-driven workloads-delivering the resilience and operational excellence required for national security objectives.

This role at Softchoice, is part of our Shared Services Canada High-Performance Team (HPT), which means that you will be working alongside and collaborating closely with a team of individuals who are focused on network modernization, workplace transformation, security and COTS, which includes Microsoft and Cisco technologies. This team is led by an Account Director and works closely with an SSC Strategic Advisor. You will collaborate with SSC personnel to understand their operational needs and technical requirements, creating detailed technical proposals and solution blueprints. Additionally, you will help to define the services required for architecting and deploying modern infrastructure solutions, providing technical leadership and guidance during the sales cycle including transition of solution design and knowledge of the customer's needs to the engineering team for implementation.

What you will do:

• Bring a growth mindset and sense of urgency.
• Grow and develop hybrid IT solutions and services that include a mix of compute, storage, network, public cloud, professional services, and/or managed services
• Leverage an insights-driven sales approach, along with a current knowledge of departmental and technical trends, to customize solutions for SSC needs and SSC partner department goals
• Work in partnership with Account Directors and other team members to engage with SSC and directly, early in the sales cycle
• Collaborate with key government personnel to understand their mandates, objectives and technical requirements.
• Design and develop solutions tailored to meet departmental requirements.
• Create detailed technical presentations and solution blueprints.
• Define the services required for deploying these solutions.
• Provide technical leadership and guidance during the pre-implementation phase ensuring that the services delivery team is fully briefed on the expected project outcomes.
• Participate in assessments and audits of existing infrastructure to ensure solutions you design meet the needs of government.
• Ensure solutions are scalable, secure, and aligned with industry best practices.
• Stay updated with the latest technologies and industry trends.
• Maintain relevant technical certifications in your focused specialization areas.
• Collaborate with our partner field sales and solution architecture teams.
• Build and maintain account and market penetration plans on assigned accounts
• Quarterback opportunities from the point of assessing customer needs through closing deals and driving diversification
• Engage pre-sales and internal support to provide outstanding, end-to-end service
• Nurture strategic relationships with key partners and vendors

What you bring to the table:

Professional Experience with Shared Services Canada and in infrastructure modernization:

• 7+ years of experience designing and implementing technology infrastructure solutions
• Extensive experience aligning SSC objectives and initiatives with relevant technology requirements.
• Proven track record in identifying, developing, and driving the case for change in legacy infrastructure environments, including computing, storage, and networking within data center infrastructure.
• In-depth knowledge of Cisco and major storage provider solutions as they pertain to modern infrastructure needs.
• Strong expertise in private cloud, hybrid cloud, and public cloud models, with experience across Azure, AWS, Google, and Managed Services.
• Adept at building relationships and engaging with customer decision makers involved in infrastructure modernization efforts.
• Demonstrated ability to manage relationships at all organizational levels and effectively mobilize stakeholders to achieve critical deliverables.
• Exceptional communication skills, especially in conveying complex modern infrastructure concepts.
• Creative, strategic thinker with a client-focused service approach.
• Relevant certifications are highly desirable and if not currently certified, a commitment to achieving relevant certifications and maintaining them as they evolve.
• Ability to work independently and as part of a team.
• Bachelor's degree or equivalent relevant experience.
• Knowledge of MEDDPICC is an asset.
• Bilingualism (English and French) is an asset.
• TS clearance is highly desired or eligibility to obtain a clearance (Secret or higher).
• Ability to travel up to 25% of the time.

Pay Range:

The typical pay range for this role is $116,000 to $155,000.

Note: the pay range represents the full pay range for this position. Each individual offer will take into consideration a range of factors, including prior experience and geographic location.

In addition to the base salary, this role is eligible for additional elements of compensation including (cell allowances, annual bonus, or commissions etc.), as well as a comprehensive benefits plan.

We are an equal opportunity employer committed diversity, inclusion & belonging. People seeking employment at Softchoice are considered without regard to any protected category including but not limited to, race, color, religion, national origin, age, sex, marital status, ancestry, disability, veteran status, gender identity, or sexual orientation.

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