Operations Manager, Student Transportation London - Voyago

Voyago

Verified Company

London, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

We Are The Employer Brand of Choice. _
It is our mission to be your best choice when seeking a career in Transportation. We believe in creating lasting relationships with our employees, one built on Trust and Respect.

And our employees would agree, having selected us as a
Great Place To Work through the annual survey measuring Employee attitudes at Voyago.

**Here's a look at what makes us A Great Place To Work:

84% Agreed "Voyago is a physically safe place to work "_
80% Agreed "I can be myself at Voyago "_
81% Agreed "Management has kept me wellinformed "_

A
Great Place To Work Certification means that we take your happiness seriously, and we work hard to ensure you are highly engaged and informed on important topics that keep Voyago on the move.**Help shape the future of mobility.

Voyago is currently recruiting for a dynamic and highly effective
Operations Manager for our
Student Transportation division in London, Ontario.

Voyago is Ontario's Leading Mobility company, a subsidiary of Transdev. We're hiring dynamic, high achievers looking to be
Difference Makers within the industry.

Voyago continues to advance across Ontario with our multi-model platform covering a variety of segments including Medical Transportation, Student Transportation, and the Public sector with Medium/Micro Rural and Urban Transit, Accessible Needs Para-Transit, and On Demand Mobility.

Our employee success is built on our commitment and emphasis on training and orientation process.

Voyago prides itself on the growth of our employees by supporting and encouraging them to develop skills that lead to successful careers.

Voyago believes in the strength of our people and remains committed to our Golden Values statement reflecting our promise of performance to our employees, customers, and communities in which we operate.

Our teams are continuously recognized as top performers in Safety and Client Satisfaction awards.

Voyago is proud to be recognized as one of Canada's Safest Employers and a recipient of the Excellence Award for several years.

We are People and Safety First. So come join us and help shape the future of mobility at a
Great Place To Work company.**
Position Overview

Primary Responsibilities

Operations

Manage efficient vehicle utilization, minimize deadhead
Ensure compliance with contract
Direct activities related to dispatching, routing, and tracking transportation
Plan, organize and manage the work of staff to ensure that the work is accomplished in a manner consistent with organizational requirements
Implement schedule and policy changes
Oversee effective school year startup and shutdown
Collaborate with other managers and staff members in order to formulate and implement policies, procedures, goals, and objectives
Work with Health & Safety team, in cooperation with government agencies, to conduct investigations in order to determine causes of transportation accidents and incidents, to improve safety procedures
Follow up on all manners of progressive discipline

Customer Service:

The Operation Manager is the main point of contact for daily operations
Is integral in the quoting of new business
Ensures compliance to contracts
Oversees daily operation's communication re: STS portal information, maintenance of process, validity of data within the dispatch system

Reporting

KPI's schools and charters
Customer satisfaction survey

Drivers

Manage Deficiency list
Set up safety meetings
Help plan and facilitate biannual driver's meetings

Finance

Monitor spending and oversee divisional budget to ensure all expenses are consistent and inline with approved budgets.
Oversee payroll administration

Other

Acts as an ambassador for Voyago on and off company property
Helps increase Voyago's visibility within the community by participating in company sponsored events
Is willing to participate in education upgrading as required

Requirements:

Knowledge & Skill Requirements

University Degree or Equivalent
Minimum 3 years experience in a supervisory/management role in operations environment
Experience in Student Transportation, Medical Transport or Transportation preferred but not mandatory
Ability to obtain a B class License
Clean Drivers Abstract
Clear Criminal Record Search with Vulnerable Sector Search
Excellent verbal and written communication skills
Previous experience working in a dynamic, high demand work environment with specific deadlines, where the role required handling and maintenance of confidential and sensitive materials
Ability to participate in and facilitate group meetings

Benefits

Why work for us?