Canadian Hybrid English Speaking Customer Service - Winnipeg, Canada - AnswerNet WAH
3 weeks ago
Description
AnswerNet is seeking high energy, English individuals who have the motivation, desire, and drive as Inbound/Outbound Customer Service Representatives for full time positions in our Winnipeg office
Your role will be the first point of contact for all our customers where you will showcase your exemplary and World Class Customer Service Skills.
We are looking to fill early morning shifts (from 8 am) and evening shifts (till 10pm). Must have weekend availability.
Essential Duties and Responsibilities
- Receive English inbound calls
- Place outbound calls to existing English clients and customers
- Answer questions from English customers and forward messages to clients
- Meet Quality Assurance requirements and other key performance metrics
- Maintaining working knowledge of company products, services, and promotions for our clients
Specific Knowledge, Skills, and Abilities
- Excellent interpersonal, written, and oral communication skills
- Flexible availability (we are a 24/7 call center)
- Excellent listening skills and the ability to ask probing questions, understand concerns, overcome objectives
- Strong work ethic and selfstarter, able to effectively manage multiple priorities and adapt to change within a fastpaced professional working environment
- Ability to learn and navigate new software quickly
- Goal oriented with professional work ethics
- Basic knowledge of Microsoft Office
- Leadership skills
- Reliable transportation
- Previous Customer Service experience
-
"As an amendment to AnswerNet's Work at Home Policy, dated 02/01/2021, all employees working remotely are required to utilize a webcam for video teleconferences, when specifically requested by their supervisor/manager to ensure attentiveness and foster interaction during training and meeting sessionsFor remote work you must have high speed internet, a pc/laptop with Windows 10, (Apple/Mac and Chromebooks are not allowed), and USB connected headphones with microphone and mute button.
You must also have a quiet place to work, free from distractions, including pets & children.
Pay:
$13.50 per hour
Benefits:
- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- Paid time off
- RRSP match
- Vision care
- Work from home
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Monday to Friday
- Weekend availability
Ability to commute/relocate:
- Winnipeg, MB: reliably commute or plan to relocate before starting work (required)
Application question(s):
- Do you have highspeed internet with at 10 MBPS download speed and 5 MBPS upload speed, a PC/Laptop with Windows 10 with at least these computer specs Processor: Ryzen 5 or Core i5 or better Memory: 8GB RAM or more Storage 250GB or more (SSD better than HDD) (Apple/Macbook and Chromebooks are not allowed.), USBconnected headphones, a webcam, and a quiet place to work free from distractions including pets and children?(Deal Breaker)
- Have you ever worked for AnswerNet or any of their subsidiaries?(Deal Breaker)
Education:
- Secondary School (preferred)
Experience:
- Customer service: 1 year (preferred)
- Call center: 1 year (required)
Language:
- English (required)
Shift availability:
- Day Shift (required)
- Night Shift (required)
Work Location:
Hybrid remote in Winnipeg, MB
More jobs from AnswerNet WAH
-
Canadian Hybrid Bilingual English/french Csr
Winnipeg, Canada - 2 weeks ago
-
Canadian Hybrid Bilingual English/french Csr
Winnipeg, Canada - 3 weeks ago