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- Excellent interpersonal, written, and oral communication skills
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Service Department Administrator – Port Coquitlam, BC - DSL Inc
Description
Service Department Administrator – Port Coquitlam, BC
At DSL, our purpose is creating moments of joy, one serving at a time. Representing world-class brand partners Taylor, Henny Penny & Franke Coffee Systems, DSL is the largest Canadian supplier of premium food service equipment, and the exclusive factory-authorized service provider for the equipment we sell.
At our core, we believe in doing right by our customers, finding the best solutions to fit their needs, being creative and innovative, working hard, and having fun along the way.
Are you looking to grow with a company with over a century of unmatched quality, expertise, and after‑sales support? We want to hear from you
Why Join Our Team?
*Applicable once eligibility requirements are met
Position Summary:
Reporting to the Vice President Service, this position is responsible to provide critical support to the Service Team by coordinating administrative functions, organizing cultural initiatives, and assisting with service‑related business development. This role requires excellent organizational skills, a proactive mindset, and a passion for supporting team culture and customer satisfaction.
Key Responsibilities
1. Culture & Events Planning
· Manage and track the annual cultural budget
· Plan and execute year-end parties and celebrations
· Coordinate cultural and employee engagement events throughout the year
2. Service Business Development Support
· Prepare, review, and execute customer program agreements and assist with onboarding
· Assist with the development of service‑related newsletter content
· Identify and develop new sales opportunities through various sales channels, including inbound inquiries, outbound calls, and emails
· Manage incoming leads via the programs mailbox, ensuring prompt routing to the appropriate team member
· Promote and sell service related products and programs (AIO, PM, etc)
4. Meeting Preparation & Coordination
· Create and distribute meeting agendas and supporting documents
· Coordinate logistics such as room rentals, meals and travel for meeting attendees
5. Service Administration Support
· Provide administrative support to the Service Leadership Team
· Assist the Service Team in proactively resolving customer concerns and issues
What you'll need:
Learn more about us at. To apply, submit your resume & cover letter to with the position title included in the subject line. We thank all applicants for their interest, only those selected for an interview will be contacted.
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