IT Support Specialist - Ottawa, Canada - Canadian Wildlife Federation

Canadian Wildlife Federation

Verified Company

Ottawa, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

_Your Connection to Wildlife_

As one of Canada's largest not for profit leaders in wildlife conservation, research, and advocacy, we are seeking to fill the following position _

IT Support Specialist

Reports to:
Manager, Data Science and Web Development

Fixed-Term until March 31, 2024

Based in Ottawa, ON

Who we are:

The Canadian Wildlife Federation (CWF) is a national not-for-profit charitable organization dedicated to ensuring an appreciation of our natural world and a lasting legacy of healthy wildlife and habitat.

By spreading knowledge of human impacts on the environment, developing and delivering educational programs, conducting research, promoting the sustainable use of natural resources, and advocating for effective wildlife policy and regulation, CWF strives for a future in which Canada's wildlife is conserved for generations to come.

Job Summary

Competencies

Attention to Detail
Attends to details and pursues quality in the accomplishment of tasks, regardless of the volume of duties encountered.

Client/Customer Focus

Provides superior service to both internal and external customers.

Communication

Expresses and transmits information with consistency and clarity.

Organization

Able to create or maintain processes to ensure all relevant information or tools are easily accessible.

Ownership

Takes pride in the work that is accomplished, and understands the function of tasks within the larger picture of the organization. Ensures deadlines are met and work is completed properly.

Professionalism

Demonstrates professional standards of conduct when governing interactions between individuals in a business environment.

Resourceful

Responds to difficult situations or workplace requirements by using the available tools and information to support decisions and solutions.

Time Management

Balances a myriad of tasks; prioritizes duties as needed.

Job Duties

Install and configure computer hardware, software, printers, scanners and phones.
Testing, draft documentation, training and deployment of various software and hardware.
Monitor and maintain computers and software.
Respond in a timely manner to service issues and requests
Log and process support requests using JIRA Help Center
Provide technical support across the company in person or remotely
Investigate, diagnose and solve computer software and hardware faults
Respond to emergency breakdowns
Set up and provide onboarding accounts for new users
Maintain records of software licenses
Manage inventory of equipment, consumables and other supplies and repair and replace equipment as necessary
Test and evaluate new technology
Assist other staff in special events and activities as requested by immediate supervisor.

Job Requirements

Degree, diploma or certification in a computer related field and/or three years of experience in a related industry
Knowledge of IT principles, security principles, concepts, and methods
Knowledge of systems testing and evaluation principles, methods, and tools
Experience of using and supporting MS Office 365 tools
Knowledge of Networks and related methodologies
Must have a strong familiarity with PC hardware, software and peripherals in a Windows environment.
Understanding of Windows Active Directory, Network Drive and file storage
Knowledge printers, copier, MFPs, fax, and other peripheral
Ability to adapt to new technology
Ability to effectively communicate both verbally and in writing

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Work Conditions

Fixedterm position until March 31, 2024 pending funding approval
Based at CWF's Head Office in Ottawa, ON with flexibility to work from home two consecutive days per week.
Interaction with employees and management
Working in a busy office environment with frequent interruptions
Some travel may be required.
Ability to lift and carry heavy equipment up to 50 lbs.
Occasional overtime
A friendly, professional and teamoriented environment

Why work with us?

We are a rapidly growing team of forwardthinking individuals who all share a common passion, the Canadian outdoors
Friendly and casual work environment
Transparency between various levels of management
We are committed to building a more diverse workforce
Worklife balance
Frequent and relevant professional development opportunities related to career growth.
Competitive compensation in addition to free enrollment in our Employee and Family Assistance Program.
Opportunity to expand your network of IT, education, conservation, and program experts.

APPLICATION DEADLINE:
Posted until filled.

ANTICIPATED START DATE:
Mid-January 2023.

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