No more applications are being accepted for this job
- Welcome guests in a friendly, prompt, and professional manner. Register guests, issue room keys, provide information on hotel services and room location; prepare for group check-in and out and VIP arrivals; become informed of events/ functions in the hotel during the shift.
- Answer phones in a prompt and courteous manner. Up-sell rooms where possible to maximize hotel revenue.
- Accurately process all cash and credit card transactions in accordance with established procedures including but not limited to posting all charges, completing cashier and other reports, preparing deposits, counting/securing assigned bank issues, controlling, and releasing guest safe-deposit boxes.
- Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up.
- Respond appropriately to guest requests; promotes hotel services, facilities, and outlets; provide guests with information such as local attractions and directions to increase satisfaction.
- Make appropriate service recovery gestures to ensure total guest satisfaction.
- May routinely book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel, process cancellations, revisions, and information updates on changes.
- Promote teamwork and quality service through daily communications and coordination with other departments.
- Perform other duties as assigned including guest room tours, concierge services, special guest requests, etc. in carrying out your duties you will follow all Company and Brand Standards.
- High School diploma or equivalent, plus one-year front desk/guest service experience. Some college is preferred.
- Must speak fluent English. Other languages are preferred.
- Frequently standing up behind the desk and front office area
- Remain stationary for extended periods of time
- Carrying or lifting items weighing up to 50 pounds
- Handling objects, products, and computer equipment
- Use a keyboard to operate various property management and reservations systems, etc.
- Communication skills are utilized a significant amount of time when interacting with guests and employees.
- Reading and writing abilities are often utilized.
- Basic math skills are used frequently.
- Problem-solving, reasoning, motivating, and training abilities are often used.
- May be required to work nights, weekends, and/or holidays.
Front Desk Agent - Toronto, Canada - Easton's Group of Hotels
Description
Job Overview
Check-in/check-out hotel guests in a timely and professional manner; process all payments according to established procedures to ensure guest satisfaction.
Duties and Responsibilities
QUALIFICATIONS AND REQUIREMENTS
This job requires the ability to perform the following:
Other:
Work Area: Front Office