Bilingual Rx Customer Service Representative - Mississauga, Canada - Maui Jim Sunglasses

Description

The major function of this position is:
To answer incoming telephone inquiries in French and English from our customers in a timely, courteous, and efficient manner.


The primary responsibilities and essential duties of this position are:

• Serve as the first point of contact to respond professionally and courteously to general and routine customer inquiries, requests and complaints.
• Accurately and efficiently input Rx orders into Rx data entry software.
• Ensure that orders are entered into the system accurately to meet customer service goals and deadlines.
• Professionally communicate with internal and external customers regarding order status, billing information, shipping and tracking of orders for accounts.
• Utilize Company training materials to gather information and execute Company policies and procedures.
• Back up the RX Redo/POF & Mail CSR.
• Perform all other workrelated duties as requested or required.

Hours:
Monday - Friday, 8:00 AM - 4:30 PM


Desired Qualifications

As a guide, indicated below is the preferred education and experience for this position:

• High School graduate, with data entry experience and 1-3 years in customer service. Optical experience preferred. Fluent in French and English.

In lieu of education, the following equivalent experience is preferred:

• 4-5 years of customer service with data entry experience. Fluent in French and English.

Listed below are the particular skills preferred for this position:

• Strong organizational, problem-solving and logic skills.
• Excellent customer service skills.
• Attention to detail and accuracy.
• Pleasant Personality.
• Team Player
• Typing 35 w.p.m.
• Quick Learner.

Pay:
$17.00-$20.00 per hour

Expected hours: 40 per week


Benefits:

• Dental care
• Flexible schedule
• Paid time off
• Vision care

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Mississauga, ON: reliably commute or plan to relocate before starting work (required)

Experience:

• Call center: 1 year (preferred)
• Customer service: 1 year (preferred)

Work Location:
In person