Operations Manager - Collingwood, Canada - BELFOR CANADA INC.

BELFOR CANADA INC.

Verified Company

Collingwood, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Position Overview
Reporting to the General Manager, the Operations Manager is a leadership role that supports the management team. This position's primary responsibility is ensuring organizational and financial effectiveness of the branch.

The Operations Manager is responsible for ensuring and improving the performance, productivity, efficiency and profitability of each department through the provision of effective methods and strategies, while adhering to differing customer protocol agreements.

This role will monitor revenue, expenditures, performance management, and staffing needs and will delegate personnel with tasks and duties. The Operations Manager will
- assist with file resolution, client relationships, and business growth. They will attend industry functions, seminars and courses with other management staff for the continued professional development of the branch.

Job Duties

Improve on departmental operational systems, processes and policies in support of the branches organization's visions
Manages and increases the effectiveness and efficiency of supporting departments (Human Resources, Marketing, Sales and Finance), through the coordination and communication between the business functions
Play a significant role in both shortterm and longterm planning, drive initiatives throughout the management team and in the organization that contribute to longterm operational excellence
Review departmental processes for timely completion of projects and tasks
Collaborate with management for operational effectiveness and implementing change
Review health and safety compliance requirements for all projects with Health and Safety
Follow all internal policies and procedures in association with varying protocols for all jobs
Conduct weekly operational meetings with employees to review previous month's leads, sales, insurance company scoring results, customer survey and satisfaction sheets and to keep employees up to date with corporate and industry changes
Manages and oversees equipment assignment including (but not limited to) cell phones, laptops, vehicle and tracking of fuel consumption
May be required to participate in the oncall rotation as the oncall manager; which will include coordinating after hours emergency services
Provide excellent customer service
Work under time constraints to meet specific timelines
Ensure attention to detail and keen sense of safeguarding other people's property and information
Will practice good housekeeping at all times to ensure a safe and noncluttered worksite
Participates in and demonstrates an understanding of safety principles and practices; follows all safety policies and procedures to support a safe working environment, including safe operation of machines and equipment
Comply with all
Belfor policies and procedures, as well as legislative requirements
Proactively communicate job site conditions and concerns that may or are affecting completion of the job to the appropriate person
Attend all
Belfor sponsored training courses

FINANCIAL

Will oversee financial management, planning, systems and controls
Analyze monthly financials and provide insight to the General Manager for operational monthly and annual budget opportunities
Track and review monthly and year to date invoicing and accounts receivable to ensure Project Manager and Branch goals are being achieved

PROJECT BASED

Oversees all projects for profitability and staffing
Monitor assignment of new leads for fair distribution and protocol adherence
Oversees and facilitates the administration of internal job processing system
Monitor scorecards from insurance companies, ensuring any changes in office protocol will result in increased performance
Communicate and meet with Insurers to review guidelines
Manage and oversee estimating standards ensuring protocols are adhered to
Monitors estimate / invoice timelines to ensure they are within client expectations, as well as produce reports to review Project Manager performance
Ensure communication and coordination between departments for job completion
Partake in and conduct contract and budget reviews, monitor work in progress (WIP) reports to ensure we are capturing contract and budgets accurately, audit files for closure for compliance issues and margin analysis
Participate with file resolution with customers, clients and vendors as necessary
Review and approve accounts payable invoices and job costing
Review file progression, invoicing and collection efforts
Monitor accounts receivables to ensure accountability

HUMAN RESOURCES

Support daily human resources activities and responsibilities
Review and approve staffing requirements, including the oncall schedule and vacation requests
Support ongoing HR initiatives and ensure proper communication to all staff throughout the branch
Support training initiatives, both personal and professional, as well as mandato