Elder Care Consultant - Toronto, ON, Canada
11 hours ago
Job description
Who we are:
Founded in 1982, WPO is the largest independent provider of holistic wellbeing solutions. Through our customized programs, and comprehensive global network of credentialed providers and professionals, we support individuals to become healthier, happier and more productive both personally and professionally. Trusted by 51% of Fortune 500 companies, we deliver high quality care digitally and in-person to over 75 million individuals across 116,000 organizations in more than 200 countries and territories. At WPO, you will be joining a team that is committed to improving employee wellbeing around the world.
Current Opportunity: Elder Care Consultant (French Speaking)
Location: Toronto, Canada
Onsite/Hybrid/Remote: Hybrid or remote depending on your proximity to our Toronto office
Working hours: Mon-Fri 9:30am-6:00 pm EST
Salary: $45,000 CAD per year plus competitive benefits offering
Required Languages: Fluent English and French
What you will do:
This role involves assisting and communicating with individuals around the world through phone, video, and online chat to provide exceptional service and support to employees and their families. Our Elder Care Consultants assist in locating and providing resources and referrals in their community. The ideal candidate would have experience working with the senior community. A background in Social work, Senior Care, and/or Community Engagement would be a plus. Our consultants work in a fast-paced environment and are expected to maintain high quality, top customer service, and practice WPO's core values. WPO relies on the consultant's telephone skills to grow and prosper. Candidates should be organized, professional and motivated self-starters.
Responsibilities:
- Assess the Employee's needs through targeted questioning.
- Obtain employee's personal information and information on the individual needing care.
- Provide a clear explanation of the issues/needs.
- Obtain desired geographic location for resource search and any personalized criteria.
- Provide top-notch customer service in written or verbal interactions with our clients and providers.
- Perform research, utilizing our internal database, websites, and local organizations, in order to locate confirmed, matched resources that meet the client's needs.
- Perform quality assurance callbacks to our clients.
- Contact businesses or private individuals by phone in order to provide confirmed/ matched resources to meet the Employee's needs.
- Produce grammatically correct and error free cover letters and resource forms.
- Maintain communication with clients and associated EAPs as required.
- Any additional tasks pertinent to the position, as deemed appropriate by management.
To excel in this role, you will need the following qualifications and skills:
- Bachelor's Degree.
- Strong written and spoken French and English communication skills.
- Excellent customer service skills providing the caller with friendly, enthusiastic, and empathetic service.
- Proficient in conflict resolution skills.
- Ability to organize and prioritize effectively.
- Outstanding organizational, relationship-building and interpersonal communication skills.
- Ability to maintain high quality work in all aspects of the position.
At Workplace Options, we don't just deliver wellbeing services to our clients, we champion wellbeing for our own employees as well. Examples of our benefits and commitment to employee wellbeing include:
Paid Time Off, Life Insurance, Employer Pension Contribution, Travel Reimbursement, Extended healthcare, dental and vision benefits, Life insurance, AD&D and Long-term disability insurance, Training/tuition reimbursement, Gym Reimbursement, Wellness rewards, Access to EAP benefits and all WPO services, Mentorship Program, Employee exchange programme, Comprehensive training provided for this position.
At Workplace Options, we are committed to and are accountable for building a workplace where individuals feel empowered to bring their whole selves to work, free from judgment or fear of discrimination. We understand that having a diverse organization is only the beginning and it will require nurturing and care to thrive. We will continue to take action to ensure we achieve equitable and measurable outcomes.
We strive to cultivate a space where diverse voices are not only heard but actively sought out and valued for the unique insights they bring. By embracing and promoting authenticity, we aim to build a vibrant and inclusive community that fosters collaboration, innovation, belonging and personal growth.
For further details about WPO please check out our website and these short videos give a great overview of what we do Human-Powered Care and The WPO Global Experience
Workplace Options collects and processes personal data in accordance with applicable data protection laws. If you are a European job applicant, refer to our Privacy Notice for further details ).
Similar jobs
Assist individuals around the world through phone video and online chat to provide exceptional service and support. Provide resources and referrals in their community. ...
4 weeks ago
+ Provide a clear explanation of the issues/needs. · + Obtain desired geographic location for resource search and any personalized criteria. · + Perform research, utilizing our internal database, websites, and local organizations, in order to locate confirmed matched resources th ...
1 month ago
This role provides analytical support to the Cost of Care and/or Provider Contracting organizations. · ...
1 month ago
The Provider Contract/Cost of Care Consultant Senior provides the highest level of analytical support to the Cost of Care and/or Provider Contracting organizations. · ...
1 month ago
We are thrilled to make our arrival in Canada. Join us during this exciting time as we open 200+ Specsavers locations across the nation. We pride ourselves on putting people first, starting with you by providing a fun and supportive working culture for our team. · ...
3 weeks ago
We are seeking a dynamic and results-driven Contract Consultant to join our team. · This role involves developing and managing strategic client relationships, · driving business growth through effective sales and negotiation strategies, · and providing exceptional customer servic ...
1 week ago
+At ComForCare Home Care, the Business Development Manager plays a critical role in expanding community partnerships, driving referral growth, and negotiating payer relationships to ensure quality, accessible care for our clients. · +Bonus based on performance · Flexible schedule ...
2 weeks ago
The Canadian Cancer Society works tirelessly to save and improve lives. We raise funds to fuel the brightest minds in cancer research. We provide a compassionate support system for all those affected by all type of cancer, across Canada. · ...
1 month ago
This one day a week opportunity is ideal for a highly skilled and dedicated Periodontist who values comprehensive consultations, · enjoys working as part of a supportive team. · Diagnose and treat periodontal disease. · Maintain accurate patient records. · ...
1 month ago
HumberRiverHealthislookingforaCompassionateNursePracticionerwhocanleadthe wayinhighreliabilitycare.Thepositionrequiresexperienceinmentalhealthcareandtheprovisionofpatient-centeredcare. · Performinitialpsychiatricassessmentuponadmission. · Developsandcoordinatesaplanofcarerepresen ...
4 weeks ago
Professional Services Consultant – Telecommunications Solutions
Only for registered members
+We are seeking a Professional Services Consultant – Telecommunications Solutions to join our dynamic Professional Services team in Toronto. This role is ideal for a client-focused consulting professional with experience in telco solutions, technology implementation. · Serve as a ...
2 weeks ago
+Job summary · Nous sommes actuellement à la recherche d’un(e) conseiller(ère) aux ventes passionné(e), animé(e) par le design, la vente et le service à la clientèle haut de gamme, · ResponsibilitiesAccueillir, guider et conseiller les clients en offrant un service irréprochable, ...
4 days ago
This is an Aerospace Physician Specialist position with Calian Health, providing medical services to Canadian Armed Forces members in Toronto. The role involves conducting medical examinations and file reviews. · ...
4 weeks ago
St Joseph's Family Medicine/Urban Family Health Team · Registered Practical Nurse (RPN) · Unity Health Toronto comprised of Providence Healthcare, St. Joseph's Health Centre and St. Michael's Hospital, works to advance the health of everyone in our urban communities and beyond. O ...
1 day ago
We are shaping the future of senior care through pharmacy services that make a real difference. As Canada's trusted leader in specialty pharmacy services for long-term care, retirement, and congregate living communities, we are committed to enhancing the health of Canadians with ...
1 month ago
We invite you to join our dedicated team in continuing to put patients and families at the heart of everything we do—by applying for the role of Registered Practical Nurse (RPN) Family Health Team. · ...
1 month ago
We are seeking a sales consultant to join our team at Bramgate Volkswagen. The ideal candidate will have experience in pre-owned vehicle sales and be able to provide excellent customer service. · ...
1 month ago
Parslow Heritage Consultancy is hiring experienced archaeological Field Directors to join its team. · ...
1 week ago
Health & Safety Consultant - Construction (min 4 yrs exp req)
Only for registered members
Health and Safety Site Consultant - Construction · Safety First Consulting Professional Corporation is a professional health and safety consulting firm, providing services to various industry sectors throughout Ontario for over 18 years. We are looking for an enthusiastic and pas ...
1 day ago
We lead the evolution of financial technology. If you are an innovative, curious, collaborative person who embraces challenges and wants to grow, learn and pursue outcomes with our prestigious financial clients, · Lead advisory engagements with clients. · Develop and present busi ...
2 weeks ago