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Technical Service Representative - Thunder Bay, Canada - Joy Global (Canada) Ltd., a Komatsu Comp

Joy Global (Canada) Ltd., a Komatsu Comp

Verified Company

Thunder Bay, Canada

1 month ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Job Title:
Technical Service Representative, Loaders - Thunder Bay, Ontario

Komatsu is an indispensable partner to the construction, mining, industrial, and forestry industries that maximizes value for customers through innovative solutions.

With a diverse line of products supported by our advanced IoT technologies, regional distribution channels, and a global service network, we tap into the power of data and technology to enhance safety and productivity while optimizing performance.

Our Komatsu, P&H, Joy, Montabert, Modular Mining Systems, Hensley Industries, NTC, and Gigaphoton equipment and services are used to extract fundamental minerals and develop modern infrastructure.

Focusing solely on mining, Komatsu Mining designs, manufactures, distributes, and services extensive product lines of highly reliable P&H surface mining equipment and JOY underground mining machinery used to cut, crush, load, and convey coal and industrial minerals worldwide.

Customers receive a superior experience through direct relationships with Komatsu Mining's support people and through its services located close to the mines.

Komatsu Mining's products and related services are used extensively for the mining of coal, copper, iron, gold, and other mineral resources, and the company employs people worldwide.

Komatsu Mining Corp.

offers rewarding experiences and unique growth opportunities:

Competitive wages
Comprehensive benefits package (health & dental, vision coverage, healthcare spending account, and life insurance)
Personal wellness spending account
Companysponsored registered pension plan (RPP) and matching program.
Safety boot voucher
Paid vacation
Companysupplied tools
4/5 Rating on Glassdoor
Sustainable employment
Ability to be a part of an exciting, innovative company developing new stateoftheart technology and equipment
Discussion regarding full compensation package conducted upon initial prescreen

Reports to:
Manager, Operations

Shift: 14x14 (camp)

Location:
Thunder Bay, Ontario

This position will report to the Labrador City branch in Wabush Newfoundland. New hire training will be conducted in Labrador City, NL and Longview, Texas.

Responsibilities:

Provide technical support for our product lines on customers' site; research and troubleshoot issues
Inspect/audit equipment for proper performance and determines faults and malfunctions
Adjust equipment & repair/replace defective parts components or systems according to scopes of work
Test repaired equipment to ensure proper operational performance
Complete accurate time records, technical service reports, failure reports, etc
Stay current with industry, customer, product developments and technical best practices
Build strong relationships with internal and external customers to ensure smooth operations and customer satisfaction
Interface current field issues with our Engineering group to assist, rectify and improve repetitive or critical issues
Coach customer maintenance personnel on equipment maintenance techniques and standards
Ensure customer follow up and satisfaction within area of primary responsibility
Comply with Joy Global and Customer safety policies/procedures and applicable regulatory, customer or industry requirements
Strive to find safer ways for customers to work with Joy Global products

Skills & Qualifications:

Red Seal Electrician with hydraulic and mechanical experience. Journeyperson HET is an asset
Able to diagnose faults and malfunctions; and to adjust, repair or replace all defective equipment parts, components or systems serviced at customer sites
24v Understand operation, function, capable of accurately diagnosing problems. Experience working with Can Buss communication network would be an asset.
Demonstrate superior customer service and communication skills with a solid track record in dealing with customers in a technical role
Willingness to work overtime when required
Must be able to work with mínimal supervision but also participate in the work of other mechanics and apprentices within the field environment
Knowledge and experience working with Microsoft Office (Word, Excel, Project)
Experience in the maintenance, repair, and service of LeTourneau products is an asset
Experience living in a Camp environment

Komatsu Mining offers an excellent benefit package. We are an equal opportunity employer. We thank all applicants for their interest however, only individuals selected for interviews will be contacted.

Benefits: