IT Manager - Toronto, Canada - Thentia

Thentia

Verified Company

Toronto, Canada

6 days ago

Posted by:

Sophia Lee

beBee Recruiter

Description

About Thentia

Thentia is a fast-growing, venture capital-backed software as a service (SaaS) company that is emerging as a world leader in government technology with a platform that is transforming and modernizing how regulatory organizations are conducting business.

As a company of builders, thinkers, and owners, Thentia gives employees the opportunity to create amazing solutions, showcase their talents, and benefit from our shared success as we scale up in the U.S., Canadian, and global markets.

Our solutions directly impact public trust and regulatory integrity, helping regulators and agencies meet 21st century standards by leveraging predictive analytics, Big Data, AI, and other innovative capabilities.

Internally, our culture fosters collaboration, inclusivity, intellectual curiosity, and professional development. We lead by our values of customer focus, integrity, accountability, adaptability, achievement, purpose, teamwork, and authoritativeness.

About The Role:

In a multifaceted capacity, this individual assumes various roles crucial to supporting information systems and security, showcasing versatility across diverse responsibilities.

Their expertise extends to the realm of Cloud Native technologies, where they play a pivotal role in providing valuable support.

The professional not only excels in technical aspects but also places a strong emphasis on relationship-building, fostering key connections internally and externally to gain strategic insights.

Actively involved in optimizing Software as a Service (SaaS) solutions, they instill a culture of continuous improvement and innovation. Collaborative efforts are marked by thorough due diligence in coordination with Legal, InfoSec, and Compliance teams. Skillfully navigating through complexity and ambiguity, this adept leader excels in resource orchestration. Their approach to challenging situations is characterized by calm judgment and professionalism, contributing to a resilient work environment. Moreover, they drive organizational change with efficacy through effective communication and leadership, ensuring success in the ever-evolving landscape.

Responsibilities

Managers deliver success through empowerment and accountability by modeling, coaching, and caring.

Model

Live our culture; Embody our values; Practice our leadership principles.

Coach

Define team objectives and outcomes; Enable success across boundaries; Help the team adapt and learn.

Care

Attract and retain great people; Know everyone's capabilities and aspirations; Invest in the team's success through growth and continuous improvement of everyone on the team.
Understanding Customer/Partner Technical Environment
Provides support for the team in gathering customer/partner technical insights and mapping architecture and digital transformation solutions to customer/partner business outcomes. Leverages prior work, customer/partner insights, industry trends, and shares insights with the team.
Supports the voice of the customer/partners through escalation, acceleration, and an additional emphasis on feedback, gaps, blockers, insights, resources, etc.
Introduce a service management framework and mindset such as ITIL, in a programmatic agile manner to ensure high availability and proactive systems management.
Manage, assign, monitor service and support tickets to ensure timely resolution and high level of stakeholder satisfaction measured through agreedto SLAs and KPIs.
Establish a functional and role performance measurement framework for continuous improvement and high performance.
Deploy a v2 of our Cloud service management program to ensure consistent and compliant delivery and support throughout the solution's lifecycle.
Deploy v2 of our office productivity and deskside support toolset, processes, and end user training to reduce per user support costs by 50%
Empower teams for successful projects, ensuring secure and compliant solutions while fostering a culture of continuous learning and sharing.
Drives visibility across stakeholder community around Info Systems capabilities and focus areas

Qualifications

Post secondary education in computer sciences (preferred), information assurance, MIS or a related field.
Minimum 7 years' experience in information systems administration in a midsize to enterprise environment requiring highly available services
Minimum 7 years of experience driving change management or technical adoption as a project leader or owner required
Minimum 3 years in coaching and managing a team.
Minimum 3 years managing vendor relationships, with demonstrated track record of fiscal management and accountability framework for consistent delivery.
Minimum 3 years working with Google Workspace, O365, or equivalent end user cloud services
Minimum 2 years Zapier, Mulesoft, or similar automation tools.
Excellent knowledge of operational systems such as Linux, Windows and Mac are a must have; proficient with n