Supervisor, Museum and Culture Experiences - Guelph, Canada - The City of Guelph

The City of Guelph

Verified Company

Guelph, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

About Our Organization:

When you join the City of Guelph, you join a team of 2000 full and part-time employees who deliver services the community relies on every day.

Together, we are bringing to life Guelph's vision of an inclusive, connected, and prosperous city where we look after each other and our environment.

As a regional top employer, the City of Guelph values its employees and offers competitive salaries, excellent benefit packages, opportunities for professional development, a healthy work-life balance, and many roles with flexible work options.

Our corporate values are integrity, service, inclusion, wellness, and learning.

Guelph is consistently ranked as one of the best places in Canada to live, work, and play—all good reasons to consider a career in this beautiful city.

Job Summary:

Your role:

Responsible for the daily operations of Guelph Civic Museum, McCrae House, Locomotive 6167, and Citywide Culture events.
Responsible for planning, development, execution, and evaluation of visitor reception, customer service, public programming, special events, facility rentals, food and beverage service, volunteer coordination, health and safety, and facility maintenance.
Prepare annual operating plans, annual work plans, and operating budgets in alignment with the strategic plans and annual operating plans for Museums & Culture.
Monitor and evaluate operational budgets and ensure financial accountability for assigned budget.
Analyze and assess Museum and Culture program requirements by the identification of trends, demographics, and new techniques to determine the needs of the community ensuring that the market is responsive.
Maximize the use of Museum facilities through cooperative program initiatives, partnership arrangements, community resources and special events; investigate the feasibility and develop new program initiatives.
Ensure the provision of excellent customer service, responding in a timely manner to all inquiries.
Recruit, train, coach and evaluate staff; provide coaching for improved performance; develop goals and objectives and conduct annual performance appraisals for Education Coordinator (FT CUPE 973), Cleaner (FT CUPE 241), Customer Service Assistants (PT), Bookings Coordinator (PT), Visitor Experiences Assistants (PT), Culture Events Coordinator (PT), Facility Assistant (PT), Cleaners (PT), volunteers.
Provide technical guidance and input in the preparation and implementation of policies, operating procedures, work methods, and standards that support the delivery of Museum and Culture programs; assist in monitoring the operating performance against established policies and procedures.
Lead in the sourcing and preparation of programrelated grants, including implementation, evaluation, and reporting on successful grant initiatives.
Support promotion and communication activities, and act as spokesperson for Museum and Culture programs when designated
Assist with the execution of marketing and sales plans to maximize revenue, usage, and customer service satisfaction; collect and analyze data related to customer feedback and effectiveness of marketing and sales initiatives
Liaise and represent the City of Guelph, cultivating positive relationships with community partners including community organizations, artists, stakeholders, suppliers, contractors, and community members as it pertains to Museums and Culture.
Liaise with Corporate Facilities Maintenance, Operations, Human Resources, Security and Bylaw, and other City departments as required.
Respond to emergencies, inquiries, and complaints, striving to sustain positive relationships between the public, outside agencies and internal staff at all times.
Be responsible to work and ensure that all staff supervised; work in compliance with the Occupational Health and Safety Act and Regulations, the City of Guelph Policies & Procedures including Occupational Health, Safety and Workplace Violence Policy, as well as established industry guidelines.
Participate in or lead special projects or duties as required by the department.
Accept other duties as required.

Qualifications:

Considerable experience supervising, leading, and training staff in a unionized customer focused environment.
Excellent communication and interpersonal skills with the ability to communicate with all levels of staff, clients, stakeholders and the general public.
Exceptional community relations skills, demonstrating a high degree of compassion and diplomacy.
Excellent customer service skills with the ability to resolve customer inquiries/complaints in an effective manner.
Ability to work independently and as part of a team.
Selfmotivated and effective in motivating others.
Analytical and organized with a great attention to detail.
Advanced computer skills in Microsoft Office (Word, Excel, PowerPoint and Outlook).
Knowledge of a supervisor's responsibilities under the Occupational Health and Safe