Service Desk - Montréal, Canada - Atlantis IT group

Atlantis IT group

Verified Company

Montréal, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Service desk - Bilingual
Montreal, QC - Ful Time

Required Skills:

Should be efficient in understanding business requirements and negotiate with business if they are doable.

Key Skills:

Responsible for providing Bilingual Customer Service Support.
Service Now reporting, perform ticket analytics, helpdesk analyst.
providing L1/L1.5 support, excellent customer handling skills,
Awareness / knowledge of ITSM process, knowledge on bank branches and ATM support.