Client Services Representative - Markham, Canada - Giesecke+Devrient

Giesecke+Devrient

Verified Company

Markham, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

In a fast changing world, it takes pioneering spirit to create trustworthy technology. We enable secure solutions for billions of people around the globe. At Giesecke+Devrient, you will play a key role in realizing the digital transformation.

Job Summary:

The Representative is responsible for the delivery of the highest level of quality Client service, ensuring excellent communications and follow up both internally and externally on all day to day initiatives as well as customer projects.

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Primary Responsibilities:

Act as a liaison between the client and the G+D team to provide Client support.
Coordinate and prioritize all external and internal inquiries.
Gain an indepth understanding and extensive knowledge of G+D business procedures and a working knowledge of customer's business requirements.
Liaise with all other G+D departments to ensure customer's business requirements are met to their satisfaction and within service level agreements.
Maintain and update Action logs and facilitate weekly conference calls.
Coordinate customer launches for minor projects and initiatives including nonPMO.
Effectively manage customer relationship according to G+D policies and procedures.
Attend meetings with internal and external customers, make recommendations to develop and implement new methods to enhance the efficiency of the specific client's process.
Ensure programming requirements are executed and entered into the change management system and communicated promptly to IT according to G+D process and procedures; responsible for all testing, customer launches and validations.
Enter and update sales orders using SAP to customer contractual requirements.
Successfully resolve customer issues to the mutual satisfaction of both client and G+D.
Work directly with the G+D team to ensure customer products meet the internal requirements.
Communicate with the Finance department to ensure Client billing is accurate and invoiced in a timely manner.
Responsible for entry of Card Manufacturing requests.
Liaise with VISA and Mastercard for all Card Manufacturing order approvals.
Professionally and accurately manage Customer complaints in a courteous manner.
Provide Administrative Support as required.

Secondary Responsibilities:

Provide support to backup accounts within the Client Services Group, including Administrative tasks
Act as Subject Matter experts, providing Sales and PMO with Support when required
Assist in training of new staff
Other duties as assigned by the Client Services Team Lead or Director
Comply with G+D Environmental, Health & Safety policies, procedures and report any Environmental, Health & Safety hazards, incidents and concerns to the immediate supervisor/manager. Management will ensure employees are provided with jobspecific Environmental, Health & Safety information, training and also ensure employees follow workplace Health & Safety policies and procedures

Qualifications, Experience and Educational Requirements:

Work Experience**:

Minimum five years' experience in direct Customer Service
client contact or an equivalent position in a manufacturing, printing or financial environment

Skills and Competencies:

Excellent communication, both written and verbal
Above average organizational and coordination skills with the ability to multitask with grace
Proven interpersonal, analytical and problemsolving skills
Proficient with MS Office suite
Selfmotivated team player with the ability to interact in a collaborative manner
Ability to prevent unnecessary issues by proactively paying close attention to the details in all communication and documentation
Ability to be unfailingly civil and respectful to your internal team players and external Clients
Exposure to Project Management and Project Methodologies is preferred
SAP knowledge is preferred
Ability to communicate in French (written and oral) an asset

Education:

Completion of a college or university degree

Working Conditions:

Fastpaced environment
Sitting at the computer for long periods of time
Open Concept Office

Physical Requirements:

Lift up to 20 lbs

Additional Information:
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A look behind the scenes:

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Job offer

Job Details:

Job Title
Client Services Representative (Contract)

Business Sector
Giesecke+Devrient ePayments Canada, Inc.
Markham
Ontario

Requisition ID
23848

Location
Markham, ON, CA

Career level
Experienced and Graduates

Job Type
Fulltime, Temporary