Customer Service Representative - Abbotsford, Canada - APG Canada West

APG Canada West

Verified Company

Abbotsford, Canada

2 weeks ago

Posted by:

Sophia Lee

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Description

Oldcastle APG, a CRH company, is a leading global supplier of building and landscaping products.

Its product portfolio includes hardscapes and masonry, packaged cement mixes, lawn and garden materials, and composite decking sold through a variety of channels for residential and commercial use.

Oldcastle APG is the leading producer of hardscapes in North America and Europe and the innovator behind many of the industry's well-known brands: Belgard hardscapes, Echelon masonry, Sakrete bagged dry mixes, and MoistureShield composite decking.

With over 260 operating locations and approximately 8,500 employees, Oldcastle APG operates across 7 countries in the U.S., Canada, and Europe.

Oldcastle APG Canada West is seeking a qualified individual to join our energetic and thriving team located in Balzac, AB.

The Customer Service Representative will report directly to the CSR Supervisor and will be an integral part of the sales team.

Job Summary:

Key Responsibilities:

Arrange transportation, including obtaining best price and timely delivery to meet customer needs
Assist customers by providing information and product specifications
Coordinate deliveries of jobsite and retail locations, including processing/posting of pallet returns and some product returns
Working with all aspects of dispatching, including but not limited to, confirming freight and matching pick/ship tickets.
Work closely with production, yard, shipping, and sale staff to get orders out to customers in a timely and efficient manner
May collaborate with outside sales team to exchange information of value regarding customer inquiries
Process product returns & refunds
Process cash/debit/credit account transactions
Assist with receiving of goods and raw materials for yard, maintenance, and production
Assist with cycle counts on inventory to include all products produced, investigate and report variances to Operations Manager
Work with appropriate Operations team to prepare yard and plant for quarterly counts of finished goods and raw materials including the setup of count teams
Work with Operations Manager to complete inventory counts and posting of final variance
Print all required reports related to inventory and provide to Operations Manager for signature
Investigate and explain inventory variances

Skills/Knowledge and Experience:

Ability to work in a team setting with a variety of different personalities from various departments and positions
Must have very strong customer service and data entry skills
Must be able to multitask and prioritize in a fastpaced, highpressure environment
Must possess advanced computer skills specifically in Microsoft Office Suite, prior experience working with an ERP/MRP considered an asset
High School Diploma
Ideally 24 years of experience in a customer service role and/or purchasing & inventory control role preferably in a manufacturing environment

What APG Canada West Offers You

Highly competitive base pay
Comprehensive medical, dental and disability benefits programs
Group retirement savings program
Health and wellness programs
A culture that values opportunity for growth, development, and internal promotion

About CRH
Oldcastle APG and CRH have a long and proud heritage as one of North America's largest corporations.

We are a proud reflection of the hundreds of family businesses, local and regional companies and mid to large sized enterprises that together form the CRH family.

CRH operates with a decentralized, diversified structure, letting you work in a small company environment while having the career opportunities of a large enterprise.

Job Types:
Full-time, Permanent

Benefits: