Operations Support, Mobility - Montréal, Canada - Bell

Bell

Verified Company

Montréal, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Req Id: 415410

At Bell, we do more than build world-class networks, develop innovative services and create original multiplatform media content - we advance how Canadians connect with each other and the world.

If you're ready to bring game-changing ideas to life and join a community that values, professional growth and employee wellness, we want you on the Bell team.

The Bell Mobility team offers the best and latest mobile devices, wireless services and Internet of Things solutions to consumer and business customers, with the top speeds, coverage and reliability on Canada's Best National Network.

We love to innovate, embrace big challenges, and live for the newest technology

Description of the hiring departement:

Data analytics is the critical skill required in order to:

Implement the customer's pricing
Calculate billing rerates particularly for custom pricing that is unsupported by the billing system
Produce custom reports

Responsibilities:

Lead cross functional meetings and establish change management/work plans for each client's pricing implementation with strong stakeholder and timeline management
Create and submit macros to Center of Excellence for processing including performance of manual testing
Management and resolution of error fallout. This may include being on call while macro is running in order to ensure that all timelines are met
Schedule and manage multiple follow ups to overcome billing system limitation issues
Develop and execute strategies to improve revenue leakage, uncover account errors, reduce adjustments and increase bill accuracy
Identification of process gaps and opportunities based on trending analysis
Participate in Sales RFP discussions to review client requirements for custom billing and reporting. Interpret business needs and translate & create them into custom client reports to meet contractual obligations
Develop new reporting to facilitate business decisions (for example, analysis to support capital business cases)
Manipulate complex data and billing parameters for rerate calculations
Documenting adjustment rerate for approval
Participate in client escalation calls in partnership with sales to review complex pricing reconciliations and negotiate to a positive outcome

Qualifications:

Postsecondary education in computer science or an equivalent combination of education and related work experience
Excellent time management skills in order to manage multiple projects with varying timelines
Ability to manage communication with shifting set of stakeholders
Expert knowledge in corporate client billing infrastructure, eReporting & eCare
Demonstrated persistence, integrity & attention to detail
High analytical skills and ability to work with large and complex technical data sets
Problem solve under pressure including developing temporary creative solutions. Diagnose root cause during unscheduled outages which include working with clients and IT directly to bring services back online.
Ability to clearly communicate technical information to nontechnical persons orally and in writing
Confidentiality a must based on access to competitive information
Strong expertise of MS Office suite and software. Advanced skills in Excel and Access
Knowledge in Programming and Web Focus
Knowledge of English required: In the course of their duties, this person will be required to interact with French & English speaking stakeholders across Canada

EmployeeReferralProgram

Adequate knowledge of French is required for positions in Quebec.

Additional Information:

Position Type:
Non Management

Job Status:
Regular - Full Time

Job Location:
Canada : Quebec : Dorval

Work Arrangement:
Remote

Application Deadline: 11/12/2023

Created:
Canada, 1619, 1948

Bell, one of Canada's Top 100 Employers.