Supervisor, Repair Authorization Center - Concord, Canada - Canadian National Railway

Canadian National Railway

Verified Company

Concord, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

At CN, everyday brings new and exciting challenges.

You can expect an interesting environment where you're part of making sure our business is running optimally and safely―helping keep the economy on track.

We provide the kind of paid training and opportunities that long-term careers are built on and we recognize hard workers who strive to make a difference.

You will be able to thrive in our close-knit, safety-focused culture working together as ONE TEAM. The careers we offer are meaningful because the work we do matters. Join us

Job Summary

The Supervisor, Repair Authorization Center (RAC) is responsible for overseeing CN's RAC operations encompassing its fleet of rubber-tired commercial utility vehicles.

Supervising a team of Mechanical Advisors, the position ensures vehicles are serviced in a timely manner and that a high-level of customer service is maintained.

The incumbent regularly liaises with internal customers, the Fleet Management Department as well as vendors to resolve issues. A key role of the function is to authorize vehicle repairs, minimize downtime and identify cost-reduction opportunities.

Main Responsibilities
***
Operations Management - 50%
Plan and coordinate the overall RAC operations supporting fleet of rubber-tired

commercial utility vehicles (hirail and crane equipped)

Provide a high-level of customer service while maintaining strict controls on fleet

costs

Monitor and control commercial garage performance ensuring vehicles are

serviced in a timely manner

Develop plans to increase overall fleet availability

Develop and monitor targets and standards ensuring productivity and quality

levels are met

Liaise with Fleet Management Service group to resolve issues

Liaise with vendors on repair authorization issues

Communicate procedures to vendors and internal customers

Enforce company policies, guidelines, and regulatory requirements

Enforce the safe and efficient operation of the fleet

Minimize downtime and ensure timely availability of critical equipment (hirail,

specialized vehicles) to support CN's day to day operations

Ensure follow ups are carried out on critical vehicles

***
People Management - 25%
Establish, plan, coordinate, and monitor staff requirements to ensure maximum

productivity and utilization of facilities, equipment and materials

Support, coach and provide guidance to RAC staff

Establish and monitor team and individual Key Performance Indicators (KPIs)

related to productivity, process invoicing and cost-avoidance

Support Lead Hand in training of new RAC Mechanical Advisors

Participate in the recruitment of new staff

Lead monthly staff meetings

Liaise with Union Representatives

Handle grievances and investigations

***
Continuous Improvement - 25%
Optimize processes and systems in place, including working closely with the I&T

department

Identify cost-reduction opportunities

Liaise with national account vendors to identify and manage cost-savings

Support and participate in the development and implementation of strategic plans

***
Working Conditions
The role has standard working conditions in an office environment with a regular

workweek from Monday to Friday. The incumbent must be available to work shifts and

weekends when necessary. The role requires being available on-call 24/7 to respond to

critical incidences and to authorize repairs within his delegation of authority.

Requirements:

***
Experience
Automotive, Truck and Coach Repair

Between 3 to 5 years of experience in automotive, truck and coach repair

Between 3 to 5 years of experience managing people, projects and cross

functional teams in a technical environment

Prior experience in the operations of commercial utility vehicle fleets and

railroads*- Any experience for these above would be considered as an asset

***
Education/Certification/Designation
Professional Education Diploma (DEP) as an Automotive, Truck and Coach

Mechanic

Competencies

Identifies risks and anticipates impacts to ensure a safe and secure environment

Cultivates relationships to proactively support customers' supply chain needs or

those that support them

Continuously displays a customer centric attitude in order to improve the

customer's journey

Shares timely information within and across functions to get things done

effectively

Inspires others with impactful communications and adapts to the audience

Leverages feedback and coaching to improve performance

Tracks metrics to achieve ambitious targets and holds self and others accountable

to meet performance expectations

Applies analytical thinking to make recommendations that pursue sustainable

performance

Deals with pressure and change by staying calm to quickly adapt to changes

Negotiates towards a win-win outcome while taking all points of view into

consideration

Continuous improvement mindset

Medium
- and long-range planning abilities

Fluently bilingual both written