Account Service Representative - Guelph, Canada - Lynden International Logistics Company

Lynden International Logistics Company

Verified Company

Guelph, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Lynden International Logistics Co., a leader in the field of 3rd party logistics for the healthcare & consumer goods industries.

As a leading advocate of operational efficiencies, we take pride in developing customized solution protocols within our systems, to meet the needs of our client partners within the healthcare industry.

Lynden International Logistics Co.

is looking for someone who can provide customer service, clerical and administrative duties to a number of clients and their customers, ensuring accuracy and complete confidentiality.

The Account Service Representative is accountable for the timely and accurate collection of orders both online and offline with the customer.

Routine communication to the client and their customers, in both verbal and written form, is required.

This is an in-office position which requires you to work Monday to Friday from 8:00am - 4:30pm.

DUTIES AND RESPONSIBILITIES:

Computer entry of customer orders
Oversee EDI transactions on behalf of the client and customer
Take order desk calls
Handle customer inquiries regarding delivery status of orders
Provide proof of delivery
Enter customer complaints into call management system to record all details pertaining to the complaint
Resolves customer problems and complaints
Communicate daily with clients to provide information as requested
Maintain and verify inventory and forward to clients
Process client claims with carriers for any damages or loss while in transit to the customer
Update management with any client updates and requests
Sorts and files documentation as required
Performs ongoing training as required

SKILLS/TRAINING REQUIRED:

Ability to work independently and as a team member
Excellent verbal and written communication skills
Excellent customer service skills and pleasant telephone manner
Good interpersonal skills to liaise effectively with clients, customers, staff and management
Ability to handle stressful situations and a high diverse volume of work
Neat, thorough and possesses excellent time management skills
Strong problem solving skills a definite asset when working with different client levels

Lynden Logistics is an equal opportunity employer dedicated to building an inclusive and diverse workforce. Accommodation will be provided in all stages of the hiring process. Contact us for any accommodation requests, and we will work with you to meet your needs.