Tier 1 Technical Support Specialist - Victoria, Canada - SP Data Digital
Description
SP Data Digital is looking to add to its Canadian Technical Support Specialists team for a premium home security system client.
If you have any form of technical support experience, especially working in a call center, take a look below at this exciting opportunityYour typical day at work:
As a
_ Technical Support Specialist_, you will be the first line of technical assistance for home security services
You will be:
- Answering incoming and placing outbound calls to existing customers to help answer technical assistance questions and provide solutions for a major home security company
- Troubleshooting company products and services; enhancing the customer experience through excellent communication of complex situations and solutions.
- Use systems to dispatch a technician if necessary
What WE offer YOU:
- _Base wage_: $16.50 CAD per hour
- _Location_: Work from home
- _Fully paid training:_ Online classroom style/engaging environment
- With great support
Great Benefits:
_HEALTH + DENTAL + VISION (We've got you covered)
- _Room for GROWTH Potential_
_:_ **We encourage our agents to grow and seek out higher-level positions.
Qualifications:
- A minimum of 36 months of technical customer service experience
- Must possess a strong ability to interact with customers remotely in order to negotiate spending time on the phone, working through the alarm issue remotely vs. receiving service within the home or business
- Strong communication skills and the ability to empathize with customers, breaking down complex problems into understandable/common terms is also necessary
- High school diploma or equivalent required
- Technical aptitude, problemsolving skills and ability to prioritize multiple items at once
Important Details:
-
Fully Remote Position
- Must reside in and be legally eligible to work in Canada
Must have open availability to work between 2:00pm
Immediate start dates:
-
Must have a personal Windows 10/11 computer that you can use for work. It must be able to connect directly to a modem with an Ethernet cable, minimum 8 GB available RAM, minimum internet speeds of 30 download and 10 upload
SP Data Digital is an
Equal Opportunity Employer:
We believe that diversity is integral to our success, and do not discriminate based on race, color, religion, age, or any other basis protected by law.
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