Lead Hand - Innisfil, Canada - Joe Johnson Equipment Innisfil

Joe Johnson Equipment Innisfil

Verified Company

Innisfil, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Lead Hand - Heavy Equipment Technician / Mechanic

LOCATION:
Innisfil, ON

WORK ENVIRONMENT:
Shop, Warehouse, Office

TYPE:
Full-Time, Permanent

SUMMARY:

The Lead Hand is responsible for scheduling and overseeing all work completed in the Service Department in alignment with established procedures.

They will be accountable for the supervision of the service team and ensuring a safe and efficient work culture. The Lead Hand will be expected to be able to bill approximately 50%-75% of their time.

ABOUT YOU:

Positive attitude with the ability to motivate, coach and train technicians
Team oriented and willing to assist others when required
Safety oriented and strong understanding of provincial safety regulations

Computer proficiency

Microsoft Office and Work Order systems
Exceptional time management and organizational skills
Ability to plan and execute aspects of work independently
Commitment to customer uptime and ensuring customer communication is a priority
Advanced verbal and written communication skills

POSITION REQUIREMENTS/QUALIFICATIONS:

_ Education/ Certification:
_

Licensed Heavy Equipment /Truck and Coach Technician (310T or 421A)
Valid driver's license with a clean driver's abstract
Commercial Drivers license is an asset

_Experience:
_

2+ years' experience as a Lead Hand in the field of heavy equipment or a related role
5+ years of direct industry and equipment experience
Experience supervising a team of Technicians
Experience using ERP software
Experience setting up and operating complex machinery
Strong mechanical abilities, including hydraulic, pneumatics and electrical repair
Advanced experience using MS Office Suite, including Word and Excel
Health and safety supervision experience is an asset

POSITION RESPONSIBILITIES:

Oversee the daytoday operations within the Shop to ensure Technicians are working safely and in alignment with JJE work procedures
Supervise the Technicians to ensure they are completing jobs on schedule and their work is meeting quality and efficiency targets
Assess quality of work to ensure optimal output
Routinely inspect the Shop to ensure it is kept organized, clean and free from workplace hazards
Make recommendations related to Shop equipment and ensure all Shop equipment is in good working order
Meet with Service Manager daily to discuss shift goals and review efficiency reports
Collaborate with Service Manager to review schedule, assign work, address and update customer status in accordance with internal protocols to ensure internal and external customer expectations are met
Meet with Service Writer daily to review schedule, assign work, address and update customer status
Communicate effectively with customers on "in progress work" for updates or costing
Oversee all repairs, troubleshooting and diagnostics performed in the shop and sign off on repairs as required
Perform final run test of new/ used equipment as required and sign off in the work order to mark the job as complete
Ensure required paperwork is completed for each job and submit to Service Writer in alignment with JJE position
Assess and determine the training needs of Technicians and work with the service manager and human resources manager to plan training accordingly
Provide input regarding each Technician's performance to the Service Manager during performance review process
Provide technical expertise and guidance to Technicians
Ensure all health and safety policies and procedures are adhered to
Perform work on equipment up to 50% of time
Work in collaboration with other JJE departments and branches as required to ensure efficiency and customer service expectations are met
Provide training and equipment overview to customers as required on JJE or customer premises
Complete additional tasks as assigned

SAFETY DUTIES & RESPONSIBILITIES

Employees must:

- work in compliance with the appropriate safety legislation/regulations/safety policies
- report any known workplace hazard or safety violations
- cooperate with their workplace's Safety Committee or health and safety representative
- use any safety equipment, protective devices or clothing required
- not remove or make ineffective any protective device required by the Company or by the regulations.

OTHER DETAILS

_Supervision of Others:
_