Service Advisor - Halifax, Canada - Atlantic Acura

Atlantic Acura

Verified Company

Halifax, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Atlantic Acura, Halifax's leading luxury automotive dealership is currently seeking a highly motivated Service Advisor to join their award winning team.

Located on the Bedford Highway in Halifax, Atlantic Acura is family owned and has been serving Nova Scotia since 1987.

The Service Advisor's responsibilities include greeting and communicating with customers, recommending services, and estimating costs.

The Service Advisor will ensure outstanding service by working with customers to determine their vehicle issues, determining the repair timeline, and working with technicians to convey the customers' concerns with accurate repair descriptions.

To be successful in this role, you should have excellent customer service, interpersonal, and communication skills. You should also have a strong understanding of automotive technology and of the automotive industry.

Service Advisor Responsibilities:

Greet customers and offer excellent customer service from intake to release of their vehicles
Document vehicle issues based on customer description and vehicle condition
Review service history and recommend additional required services
Provide a complete and accurate written cost estimate for labor and parts
Translate customerreported problems to actionable work orders for technicians to complete
Ensure that automotive work provided to customers meets company quality standards
Invoice and collect payment from customers for services rendered
Handle and resolve customer complaints regarding services
Build and maintain strong customer relationships
Maintain and update accurate customer records

Service Advisor Qualifications:

Working knowledge and experience of automotive products, repairs and parts
Strong communication and customer service skills
Basic knowledge of computer programs
Organizational skills including the ability to schedule appointments, meet with customers and ensure that work is done properly and on time
Ability to communicate complicated automotive processes to customers who may only have basic automotive knowledge
Possess a good work ethic and a positive attitude

Atlantic Acura offers a rewarding salary and bonus structure, medical and dental benefits as well as an employer matched RRSP program.

Job Types:
Full-time, Permanent

Benefits: