No more applications are being accepted for this job
- Acknowledge all customer appeals received by mail within 24 hours;
- Review claims, phone calls and feedback from the claimants to resolve appeals;
- Review policy wording to ensure all the claims requirements are met and benefits and exclusions are processed;
- Contact claimants to obtain missing information and/or to advise of resolution;
- Start the payment process for appeals we are overturning;
- Meet the service level agreements for appeal resolution;
- Act as a resource person by establishing and maintaining effective relationships with clients, business units and employees.
- Bachelor's degree;
- 2-5 years' experience in customer service, claims administration or related field;
- Bilingualism (English and French);
- Knowledge of Global Excel's systems and processes;
- Excellent communication skills;
- Planning, time management and organizational skills
- Problem solving and keen analytical mind;
- Strong decision making skills;
- Customer Service oriented.
- Three weeks of vacation;
- An extensive benefit package that includes health, dental, life and travel insurance, as well as a retirement savings plan;
- A flexible and supportive work environment;
- A company wellness program that includes an onsite gym, opportunities to participate in fitness classes, discounts at local businesses as well as "lunch-and-learns" on various topics linked to health and wellness.
Customer Relations Officer - Sherbrooke, Canada - Global Excel Management Inc
Description
Job Description
The Customer Relations Officer (CRO) is mandated to have a global understanding of Global Excel's operational processes in relation to all service offerings (eg: medical, non medical, Property & Casualty). As a CRO, you need to manage high-profile cases and analyze complex customer service issues. You will complete full reviews while ensuring adherence to contractual service level agreements and provide supported judgement for our clients.
What does your typical day look like?
What skills and training do you need?
We offer you
Software Powered by iCIMS