Helpdesk and Client Service Technician - Langley, Canada - Cloud9 Solutions

Cloud9 Solutions

Verified Company

Langley, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Job description

Some of the responsibilities include:

Set up and configure computers and peripheral equipment such as printers, scanners, etc
Perform audits and tests on computer systems, networks and hardware to ensure it is functioning properly
Respond to support requests and assist in troubleshooting any problems that arise
Attempt to replicate reported technical problems and look for solutions
Ensure all software and hardware is uptodate and install updates as required
Perform routine preventative maintenance to avoid system outages and failures
Maintain computer network, system and hardware documentation for colleagues to reference
Train colleagues on how to effectively use computer systems and components

Qualifications for this role:

Certificate or associate's degree in a relevant field is an asset
1+ years experience in a technical support or customer service role are desired
Exemplify strong attention to detail
Ability to understand and brainstorm creative solutions to complex problems is essential
Must have strong time management skills and work productively with mínimal supervision
Familiarity and understanding of the functions of basic computer hardware and software
Strong written and verbal communication skills in the English language and a collaborative attitude are a must
Ability to explain technical problems in layman's terms
Must have sound analytical thinking problem solving skills
Must have a valid Driver's License
Must be a Permanent Canadian Resident

Work remotely

Job Types:
Full-time, Permanent

Salary:
$18.00-$25.00 per hour

Benefits:

Schedule:

Experience:

Technical Service Desk: 1 year (preferred)

License/Certification:

Work Location:
In person

Salary:
$18.00-$25.00 per hour

Benefits:

Flexible Language Requirement:

Schedule:

Ability to commute/relocate:

Langley, BC: reliably commute or plan to relocate before starting work (required)

Application question(s):

Work Location:
In person

Technical Service Manager Role