Tenant Relations Liaison - Mission, Canada - Mamele'awt Qweesome & To'o Housing Society

Mamele'awt Qweesome & To'o Housing Society

Verified Company

Mission, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

ABOUT MAMELE'AWT QWEESOME HOUSING SOCIETY

MQHS designs, builds, and manages affordable community minded homes that create foundations for people to flourish in the Fraser Valley and over the past 3 decades have earned a place as a leader in the housing industry.

Now, we are looking for exceptional talent to grow with us.

Job Overview:

The purpose of the Tenant Relations Liaison (TRL) is organizing and supporting ongoing activities and correspondence to ensure a good working relationship between the tenants and MQHS.

This is accomplished through ensuring all tenants are living in compliance with operating agreements and Residential Tenancy Act.

Responsibilities:

Oversees the onboarding process starting with reference checking and ending in the completion of all paperwork.
Ensures that tenants are properly welcomed into the buildings, representing MQHS in all interactions.
Offboards tenants in a quick and efficient manner. Ensures all documentation is properly completed and disseminated to internal parties.
Communicates lease breaches with tenants in a timely and compliant manner. (Verbal warnings, posted warnings, written templated letters etc.).
Partners and assists the Maintenance team in unit visitation, the annual inspection process, and other problemsolving activities.
Performs regular probation inspections on a rotating basis.
Assists with regular administration and document collection. Inputs data into Arcori in a timely manner.
Attends and participates in regular departmental and organizational meetings.
Demonstrates behaviour that is consistent with respectful workplace policy and encourages positive team culture.
Investigates tenant incident in a compliant and timely manner, seeking respectful and fair outcomes.
Works in collaboration with the Tenant Services Finance Administrator to execute the eviction and arbitration process.
Maintains strong lines of communication with tenants, ensuring a high level of customer service is maintained.
Develops systems and process to ensure the Tenant Relations Department is running efficiently as it relates to compliance with operating agreements and leases.

Qualifications:

Property Management Certificate an asset
Process Orientated
Customer Service Focus
Strong administrative background
Above average communication skills
Ability to travel within region (drivers license and car)
Working knowledge of the RTA
Strong technical acumen
Stress management
Adaptability
Strong analytical, problemsolving, and time management skills
Ability to build relationships with internal and external clients.

Work Week
Monday - Friday - 35 hours per week

Alternate Flex Friday's

This position requires some flexibility regarding hours, as some work may occur after normal working hours. Time accrued after business hours will be paid out via "time-off in lieu."

Salary:
$25.00-$27.00 per hour

Benefits: