Security Dispatcher - Toronto, Canada - Elite Residential Concierge Services Inc.

Elite Residential Concierge Services Inc.
Elite Residential Concierge Services Inc.
Verified Company
Toronto, Canada

2 weeks ago

Sophia Lee

Posted by:

Sophia Lee

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Description

Job description

About Us:


A team of 750+ employees are the backbone of Elite Residential and we proudly collaborate as a family with sites the across GTA to deliver superior and best-in-class services to our clients.

Being a leader in the security and concierge industry, we invite security professionals, both young and experienced, to come and live the Elite Experience while transforming communities into luxury living.


Shift Timings:
Swing Shift
Tuesday-Thursday 12am-8am

Friday 4pm-12am

Saturday 12pm-12am


What Elite Residential Concierge Services Offers:

  • Market-leading wages and career growth opportunities
  • Accommodating shift schedules 24/
  • Medical health plan
  • Continuing Professional Development (CPD)
  • Management Development Program (NOC B Level)

Benefits:


  • Extended health care
  • Onsite parking
  • Wellness programs
  • Employee assistance programs
  • Disability insurance
  • Vacation & paid time off
  • Life insurance
  • Annual Uniform Refresh At No Cost

Key Responsibilities

  • Fill last minute open shifts in a collaborative team environment
  • Receive incoming emergency & nonemergency calls and address issues in a timely manner
  • Operate with various computerized communication devices and associated equipment to receive, assess and relay information from security personnel in a courteous, professional, and expedient manner
  • Documenting all information into comprehensive reports
  • Escalating situation to Team Leads as required
  • Remain calm under pressure and be able to multitask during high call volumes
  • Be able to prioritize and dispatch accordingly
  • Communicate with staff, supervisors, and management to schedule staff to cover shifts
  • Update and maintain inhouse scheduling database
  • Schedule staff in accordance with agreed Elite policy and procedures
  • Interact with Police, Fire Department, and EMS where necessary in support of field staff
  • Attendance Management in ensuring coverage for sick, vacation and employee leaves
  • Performs audits on CCTV to ensure field staff are adhering to company policies
  • Communicates any team concerns/issues with Area Managers

Requirements:


  • Experience in staff scheduling 13 years
  • Excellent written and verbal communication skills
  • Superior customer service skills, including exceptional telephone etiquette
  • Organizational skills and ability to multitask in a fastpaced environment
  • Security experience an asset

Job Types:
Full-time, Permanent


Benefits:


  • Casual dress
  • Dental care
  • Disability insurance
  • Employee assistance program
  • Extended health care
  • Life insurance
  • Onsite parking
  • Paid time off
  • Vision care
  • Wellness program

Schedule:

  • 12 hour shift
  • 8 hour shift

Job Types:
Full-time, Permanent


Salary:
$20.00-$25.00 per hour


Benefits:


  • Casual dress
  • Dental care
  • Employee assistance program
  • Extended health care
  • Life insurance
  • Onsite parking
  • Paid time off
  • Vision care
  • Wellness program

Flexible Language Requirement:

  • French not required

Schedule:

  • 12 hour shift
  • 8 hour shift
  • Night shift

Experience:

Residential Condominium: 1 year (required)


Work Location:
In person
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