Salesforce Service Cloud Administrator - Toronto, Canada - League Inc.

League Inc.

Verified Company

Toronto, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Help Us Shape the Future of Healthcare
At League, we're big on building connections - both through our product and with each other. Our platform is consumer centric, personalized and always on.

We're reimagining the health benefits experience to give people a more consumer-centric way to manage their health: immediate, seamless, and tailored to their unique needs.

It's a front door to healthcare that empowers people to live healthier, happier lives. Every day.

The Role

As a
Salesforce Administrator / Business Analyst at League, you are responsible for enabling the virtual care team to provide quality health support and care navigation to members through tool management, training, and process refinement.

Working closely with the Virtual Care team, you will provide data insights on volumes, trending issues, and agent performance.

You will also assist with the creation and customization of reports, and dashboards, performing data updates and making declarative changes in Salesforce for the teams.

In this role, you will:

Support Salesforce Live Agent Chat, Omni Channel Skillsbased case routing for Virtual Care and Customer Care teams
Support ongoing Salesforce Platform optimization initiatives
Participate in requirements gathering, process flow, and needs analysis conversations with internal partners
Conduct requirements gathering workshops and manage small projects
Perform declarative changes on the Salesforce Platform such as creating flows, custom objects, custom fields, page layouts, reports, dashboards, etc.
Assist with the onboarding and offboarding of Salesforce Service Cloud users for customer care and clinical care teams
Monitor and manage the implementation of the Service Cloud backlog on an ongoing basis
Share best practices and be consultative with internal business stakeholders
Support the creation of training materials related to ongoing Salesforce changes

About You:

3+ years of experience in business analysis/requirements gathering, reporting, and administration on the Salesforce platform
Successful track record of turning ideas into reality on the Salesforce platform
Clear communicator, comfortable facilitating conversations with leaders
Committed team player and collaborator
Selfmotivated, optimistic learner who will thrive in a fastpaced environment and can work independently even when the path isn't clear
A creative problemsolver; you have an organized, analytical mind and can overcome challenges, in a thoughtful and meaningful way
An advocate; you have passion for League's mission to drive innovation and transform healthcare
Willing to be on call and occasionally work during weekends or off hours to resolve production issues or help with any major deployments

Education/Certifications

Bachelor's of Science in Computer Science / Information Systems (preferred)
Salesforce Administrator certification (required)
Salesforce Service Cloud Consultant certification (highly preferred)
Salesforce App Builder certification (preferred)

Our Application Process:

If we see alignment with League's needs, a recruiter will reach out to learn more about your goals. The recruiter will also share the teamspecific interview process depending on the roles you are exploring.
The final step is an offer, which we hope you will accept

Here are some additional resources to learn more about League:
Learn more about us in this short video

League, Cleveland Clinic collaborate to make employees healthier across North America

League and Loblaw bring next-generation digital health platform to customers

League Completes Workday Approved Integration

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