Customer Account Manager - Pitt Meadows, Canada - Performance Team

Performance Team

Verified Company

Pitt Meadows, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

As a company, we promote a culture of honesty and integrity, and value the trust it allows us to build with customers and employees alike.

Our focus on our people is what sets us apart and keeps our customers coming back to work with us

If you are seeking to be a part of a family, this is the place for you

Maersk Warehousing and Distribution USA LLC handles end-to-end warehousing and distribution logistics needs utilizing our strategic network of storage facilities.

Our facilities are capable of receiving, storing, processing and dispatching cargo, so we can build flexibility and resilience into the supply chain process.

Our integrated solutions allow us to be prepared for supply chain risks, so we can plan distribution to better achieve lead time and goals despite unexpected conditions.

Our extensive experience, connections, and deep expertise across different sectors, industries, and transportation modes, means we can be counted on for process excellence that will save time and money.

Key responsibilities

Service delivery & customer satisfaction
Drive operational excellence across Maersk product teams
Identify and hold operational leadership accountable to customer program deliverables
Partner with commercial counterpart for strategic roadmap setting and account growth planning
Establish and track goals, metrics, and indicators for success for the global program
Demonstrate adaptability and solution engineering for market fluctuations and other supply chain disruption
Network, collaborate, and utilize the global community across all product teams to deliver Maersk's 'end to end' solutions
Establish and foster data driven relationships with clients, focusing on joint strategic vision and initiatives, ensuring top to top leadership engagement and support and proper escalation matrices in place where needed.
Product & Profitability
Collaborate with responsible operational teams on IOPs and identify optimization or efficiency opportunities
Identify value added solutions for the customer and Maersk
Represent the account(s) during business implementation and execution, including onboarding of new Maersk product portfolio; collaborating with internal project owners accordingly
Continuously seek to improve and optimize automation initiatives, including maintaining and/or enhancing EDI customer exchange and AI capabilities.
Responsible for identifying and reducing program operating cost
Facilitate monthly and quarterly business reviews with Senior Executive client teams
Adapt communication style when working with all levels of the organization
Lead and influence various client teams of the organization across business units
Participate in workstreams and high impact project opportunities aimed to improve our community's quality ofwork experience
Create lockstep alignment with commercial counterpart on account initiatives, strategy, and deliverables
Partake in setting team's objectives and proactively provide recognition and feedback
Participate in Program Management meetings, calls and share best practices.
Help Maersk become a great place to work

We are looking for

Bachelor Science degree preferably in Business/Logistics/Engineering
3+ years relevant experience with a proven track record in operational management
Committed, independent, and selfmotivated; has enthusiasm for challenging work
Passion for driving Operational Excellence in the business
Ability to work in a matrix organization, build strong relationships, and influence decision making.
Proven and sustained track record of delivery, with focus on driving results through others
Experience of working with wide variety of complex operational and commercial challenges
Being a team player and able to collaborate with local & regional teams
Knowledge of risk management & Lean tools with the ability to identify activities

Company Benefits: