Customer Service Supvr - Langley, Canada - EV Logistics

EV Logistics

Verified Company

Langley, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Are you a motivated, organized individual seeking a challenging and rewarding opportunity in a fast-paced environment? Would you enjoy being part of a dedicated team that works together to create a relevant, memorable difference in the lives of our customers and employees? If youre looking for change, and youre ready to make changes..

were looking for you.

Coordinate and supervise the shift. Support staff activities on a daily and weekly basis. Provide an interface to the customer and follow up with operations to address customer issues. Review customer complaints with the warehouse management and/or transportation.

Execute daily customer contract requirements and identify accessorial activity
Interact with customer groups, as necessary, and provide first line of escalation for customer service issues
Ensure necessary documentation is completed and filed according with company and customer guidelines
Provide professional, safe, fair and secure work environment and direct daily activities
Lead support staff to increase productivity via improved work processes and associate development
Administer associate recognition programs as outlined in company/account/site guidelines
Ensure shift/daily/weekly workload planning and volume forecasting routines are accomplished
Manage and assist support staff in fulfilling daily business requirements and participate in collection of data for performance measurement
Evaluate performance variances to identify root cause, develop corrective action plan for review with manager and implement approved action plans
Ensure valueadded services for customers are completed as required

Required Education and Experience

Bachelors degree or equivalent experience, required
13 years of experience in a lead / supervisory / management position, required
12 years of logistics industry experience, preferred
Previous customer service and operations background, required

Our Organization is an equal opportunity employer. We are committed to accommodating applicants with disabilities throughout the hiring process. Accommodations for job applicants with disabilities will be provided upon request.

Brand:
EV Logistics

Address:
nd St Langley, BC - V4W1S3

Property Description:
Langley BC

Property Number: 8463