Training Specialist - Vancouver, Canada - Langara College

Description

Job Description:

Under the general guidance of the Manager, the Training Specialist plans, develops, and facilitates or delivers end user training on improved processes and supporting suite of solutions or technologies. The Training Specialist is responsible for performing training needs assessments, designing learning materials, evaluating, and for managing all phases of end user training. The Training Specialist is an integral member of the team and has a strategic perspective and a broad-based understanding of business operations whilst supporting the impacted stakeholders in understanding and adapting to new processes and solutions.

Qualifications Required:

Education & Experience:

• Undergraduate degree in a relevant discipline. Bachelor's degree in technology, education, communications, organizational development, or related field.
• A minimum of 5 years of experience: in developing training materials and delivering training to business end users.
• An equivalent combination of education and experience may be considered.
• Solid understanding of training planning, development, and delivery frameworks. Proven knowledge and continuous learning of organizational development and training discipline and best practices and demonstrated contributions to practice improvement.
• Knowledge of organizational training management principles, methodologies, and tools.
• Experience facilitating diverse groups to achieve a desired outcome.
• Experience in writing effective technical documentation.
• Higher-education or public sector experience is an asset.

Skills & Abilities:

• Excellent organizational, planning, and prioritization skills.
• Ability to multi-task and deliver multiple assignments in a fast-paced, changing environment under tight deadlines.
• Ability to work and communicate effectively with others, both verbally and in writing.
• Ability to influence adoption of new technology or change.
• Strong presentation skills.
• Superior interpersonal skills. Proven ability to work effectively and diplomatically with a wide range of individuals at all organizational levels.
• Demonstrates the willingness, ability, and enthusiasm to learn new processes, methodologies, or technologies.
• Strong analytical, problem solving, and troubleshooting skills.
• Effective organizational and time management skills in meeting deadlines and working with frequent interruptions.
• Ability to maintain a high degree of confidentiality.
• Ability to work independently and in a team environment.
• Ability to perform complex work with high degree of accuracy.
• Ability to learn and adapt to new technology and methods.
• Ability to produce and write technical and user support documentation and training materials.
• Ability to make decisions in accordance to established policies, practices, and standards.
• Comfort and experience interacting with and influencing senior stakeholders.
• Solid understanding of key trends and players in the IT industry.

Leadership Competencies:

• Solution orientation – Makes timely decisions and advances solutions that are in the best interest of the College and our students.
• Accountability – Fosters and demonstrates a culture of accountability and ownership.
• Relationship intelligence – Demonstrates emotional maturity and operates respectfully in all situations and dynamics.
• Conflict resolution – Acts with courage to take on the tough issues and conversations.
• Mobilization of people – Empowers others to be engaged, motivated and resilient through change.
• Vision and strategic thinking – Energizes people around the vision and supports team alignment with the strategic plan.
• Continuous learning – Cultivates a growth mindset and provides opportunities for development.
• Communication – Uses personal interaction, transparency, and language to effectively build trust and commitment.