Settlement Counsellor- Client Support Services - Halifax, Canada - ISANS

ISANS
ISANS
Verified Company
Halifax, Canada

2 weeks ago

Sophia Lee

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Sophia Lee

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Description
**Settlement Counsellors

  • Client Support Services**
    (Shortterm contracts until March 31, 2025)


ISANS is seeking two Full-time
Settlement Counsellors, Client Support Services responsible for providing settlement support to GAR (government-assisted refugees) within their first two years of arrival to Halifax, Nova Scotia.

The Intensive case management service model provides clients with a wide range of settlement services and referrals, based on individual needs with regular progress monitoring.

Reporting to the Supervisor & Manager, Refugee Resettlement, these positions will be responsible for:


Providing settlement support to eligible clients by:

  • Providing holistic information, advocacy and solution focused para counselling to clients based on their strengths and needs.
  • Providing referrals to appropriate internal or external resources.
  • Providing comprehensive settlement needs assessment completed through home visits and meetings, along with development of settlement plan for each client based on identified needs and barriers.
  • Developing customized case management plan for families with complex issues reflecting immediate, short
- and long-term needs

  • Providing direct services and ongoing support for clients
  • Coordinating referrals and the use of internal and external resources
  • Providing support in navigating and mapping the resources available in the community
  • Coordinating case conferencing with both clients and the service providers involved in the case.
  • Monitoring and reviewing the process and outcomes with clients and service providers and planning exit strategies and case closure.
  • Planning and implementing followup and evaluation activities and tools, to determine the effectiveness of the services offered.
  • Facilitating and coordinating workshops and information group sessions on pertinent issues, in collaboration with other service providers
  • Supporting outreach activities offered for clients.
  • Working as part of a holistic team with other members of Settlement Team and ISANS staff, in the provision of services for immigrant and refugee families
  • Accompanying vulnerable clients to community service providers' meeting.

Delivering resettlement assistance to RAP clients that reflect the contribution agreement by:

  • Delivering RAP specific orientation sessions
  • Linking clients to provincial and federal programs
  • Participating in ongoing evaluation of service delivery.
  • Developing RAP exit plan and assisting clients with articulating their goals
  • Reporting RAP services in a timely way to ensure accurate information for iCare.
  • Developing the Settlement Support System by:
  • Facilitating access to services by providing links between clients with specific settlement needs to available resources in the community.
  • Networking and partnering with other service providers, agencies and organizations providing services to clients in the community.
  • Conducting case conferencing with ISANS staff and service providers, in collaboration with clients.
  • Identifying and bringing forward for discussion/resolution, any challenge barrier, or gaps in service for clientele
  • Sharing Settlement Team dropin duties

General responsibilities:


  • Performing other duties as required
  • Providing information as required for internal/external reports, and proposals.
  • Reviewing and adhering to ISANS workplace health and safety policies; safety is everyone's responsibility.
  • Recording all relevant client information on databases in a consistent and timely manner as appropriate to the position
  • Attending regular Staff Meetings and Team meetings
  • Attending training and development opportunities as appropriate
  • Attending and providing support at ISANS events

Education:


  • Bachelors Degree or
  • Equivalent combination of education and experience will be accepted.
  • Counselling Certificate an asset

Experience:


  • 2 years experience in a similar position
  • Experience working in a crosscultural environment; experience delivering direct service to immigrants preferred.
  • Experience working with/supporting clients, volunteers, and casual workers.
  • Experience developing, implementing, and evaluating programs or projects.
  • Experience delivering service face to face and/or online.
  • Experience with networking and outreach

Knowledge:


  • Knowledge of local activities, programs and community organizations that serve the immigrant population.

Skills:


  • Strong written and verbal English communication skills
  • Ability to work independently and as part of a team.
  • Strong time management and organization skills
  • Additional languages an asset

ISANS Core Competencies

Cultural Competency; Equity, Diversity & Inclusion

  • Embracing the value that different perspectives and cultures bring to an organization

Collaboration

  • Working collaboratively with others across the organization to achieve shared objectives

Continuous Learning

  • Continually seeking ne
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