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Rooming House Case Manager - Ottawa, Canada - The Salvation Army Ottawa Booth Centre

The Salvation Army Ottawa Booth Centre

Verified Company

Ottawa, Canada

1 month ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Position Purpose summary:

To facilitate housing stability for clients living in rooming homes, who are at risk of homelessness, by following a coordinated case management process and a Housing First approach.

Responsibilities:

- engage clients "where they are at " - at a location that is most comfortable for the client
- case management of clients including triage service to determine clients', acuity, intake, assessment for housing history, barriers to housing retention, immediate and ongoing needs (ID, financial, food, shelter, clothing and medical)
- preliminary goal
- setting/plan to assess client conditions, determine housing needs and develop a plan to support long term housing retention
- provide crisis intervention when necessary
- coach and support clients as needed to access appropriate services
- monitor and follow up on client's progress; advocate on behalf of the client as required and appropriate
- arrange for case conferences where appropriate or attend reviews requested by community workers
- maintain accurate records and documentation including incident reports, log notes and case notes
- maintain ongoing contact with clients
- work with clients to create a client-driven plan with ongoing follow-up to ensure goals are being worked towards
- engage landlords on the benefits of working with the Housing First model
- refer to supportive housing as necessary, procuring housing for clients through active housing searches and attending viewings both with the client and without
- refer clients to Ottawa Booth Centre and Community resources when appropriate
- advocate on behalf of clients with necessary Community resources
- attend staff meetings and case conferences prepared to offer information regarding clients and services issues
- prepare statistical and other reports as required
- adhere to all procedures, rules and guidelines for the safety and security of residents and staff
- ensure an adequate amount of necessary supplies are maintained (i.e. forms, log book, cell phone, charger, identification, bus tickets and first aid supplies)
- perform additional duties when required

Workplace Hazards

May deal with angry and abusive clients
May encounter verbal abuse
May be required to deal with client overdose and other medical situations

Qualifications:

- relevant community college/university education in social work or related fields
- minimum 3 years' experience working with an urban, hard-to-serve population with addiction and/or mental health issues
- strong interpersonal and leadership skills
- effective experience in working cooperatively with community resource agencies
- effective communication skills, particularly in negotiating and advocating for clients' needs
- knowledge of local housing placement resources, and processes for particularly hard-to
- serve clients
- good writing skills for documentation and correspondence
- strong computer skills including a working knowledge of Microsoft Office and Excel
- excellent interpersonal skills
- valid Class G driver's license
- personal vehicle required, including personal automobile insurance coverage, for daily travel within City of Ottawa limits
- experience administering Narcan and/or Narcan training a strong asset
- bilingualism (English & French) is an asset

A clear vulnerable sector screening
A clean drivers abstract

HOURS:
Monday to Friday 8:00am - 4:30pm (on call when needed)

The Salvation Army offers accommodation for applicants with disabilities in its recruitment process. If you are contacted to participate in an interview or screening process, please advise us if you require accommodation.

Job Types:
Full-time, Fixed term contract

Contract length: 12 months

Salary:
$25.34 per hour

Benefits: