District Manager Toronto, Brampton - The Dymon Group of Companies

The Dymon Group of Companies

Verified Company

Toronto, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

The District Manager is a "hands-on" leader responsible for successfully operating, and maximizing the performance, of a group of DYMON Storage facilities.

This position will oversee three locations, Brampton, Toronto & Oshawa.

The District Manager recruits, trains, directs and mentors Managers & Store Associates, to cultivate a harmonious team approach focused on delivering exceptional guest experiences in accordance with DYMON's philosophy of service excellence.

The District Manager serves as a bridge between the Store Support Centre and storage operations, working directly in the stores with the employees to provide ongoing support and quality assurance, and serving as a back-up when necessary.

Key Responsibilities:

Builds teams of dedicated employees that are well trained, highly motivated and fully engaged in delivering on the DYMON brand promise; ensures that all employees receive appropriate onboarding and training; conducts quarterly and annual performance reviews for all direct reports; maintains staffing schedules and ensures optimal use of resources.
Monitors, measures, and validates productivity and quality of work; ensures that operations are conducted in full compliance with DYMON policies and standard operating procedures and in accordance with applicable legislation; oversees continuous compliance and quality assurance.
Leads each store team to achieve or exceed sales targets and business objectives established by management.
Promoting ancillary DYMON services such as DYMONBox, DYMONDoc, DYMONShred, DYMONVault and DYMONMoves etc.
Regularly inspects and monitors the condition of the equipment and premises, immediately addressing deficiencies with the Shift Managers to ensure the DYMON standard of care and cleanliness is consistently maintained; uses appropriate channels to engage corporate services for IT, communications and facilities management to correct deficiencies.
Reviews and signs off on all Security and Incident Reports, providing a description of corrective action and preventative measures as appropriate.
Ensures compliance with all company policies and procedures and all applicable legal/statutory requirements including health and safety, human rights and labour standards.
Reviews and approves requisitions for supplies and stock; ensures that appropriate inventory levels are maintained in each store.
Implements processes and protocols required for the smooth launch of new facilities including overseeing the transition from Construction to Operations.
Undertakes quarterly mystery shops of DYMON competition and completes price comparisons for competitive self storage rental space, retail boxes and moving supplies.
Compiles information and submits prescribed reports to Head Office.
Recommends process improvements as appropriate to improve the guest experience.
Oversees implementation of any new products and services or the introduction of any new program or promotion.

Primary Objectives:

Lead and inspire our frontline employees to authenticate DYMON as the premiere provider of storage solutions and ancillary services.
Actively contribute to providing our guests with exceptional value and experiences that consistently exceed expectations.
Enthusiastically serve as a DYMON brand ambassador, proudly promoting, protecting, and enhancing the DYMON brand.
Contribute to the achievement of annual financial results that meet or exceed expectations.
Foster strong relationships with all internal and external partners.

Required Knowledge, Skills & Abilities:

Possesses highly effective leadership, motivational and communication skills particularly in the areas of sales and customer service.
Familiarity with business operations; demonstrates a solid commitment to health and safety, process compliance, quality assurance and continuous improvement.
Possesses a proven track record of effectively managing a large team in multiple locations.
Proficient computer skills (Microsoft Office).

Education & Experience:

University or college degree in business administration, marketing, public relations or communications.
Minimum 5 years management experience in the retail or hospitality industry.

Rated Competencies for this Position:

Customer Focus
Problem Solving
Pride of Ownership
Process Compliance
Communication
Sales Focus
Attention to Detail
Integrity & Trust
Motivating Others
Developing Direct Reports
Builds Effective Teams

Physical Demands & Environment:

This position is based in Toronto and requires travel between multiple locations. A company vehicle may be provided.
DYMON Storage is proud to give back to the community and support local, national and international charities. All managers and Managers are expected to participate in community events and charitable activities organized by DYMON, or through independent involvement.

Job Types:

Full-time, Permanent

Benefits: