Desktop Support Technician - Toronto, Canada - Leon's

Leon's

Verified Company

Toronto, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Overview:

LEON'S IS LOOKING HIRING FOR A DESKTOP SUPPORT TECHNICIAN (TAC)

Preferred Experience

Excellent oral and written communications
Demonstrated device imaging and provisioning experience. Preference for experience with Microsoft SCCM, MDT, WDS administration for imaging & client patching.
Technical proficiency with all major enduser hardware vendors, specifically Dell and Apple.
Install, configure, test, maintain, monitor, and troubleshoot enduser devices and related hardware and software to meet delivered requirements for desktop service levels.
Analyze current technical designs, risks, and issues propose effective solutions.
Proactively identify improvement opportunities and work with the Manager, IT Support Services to implement processes that enhance Help Desk operations
Be available for afterhours/weekend oncall support as required. Other duties as assigned. Comfortable working weekends and off hours oncall support.

Preferred Knowledge and Qualifications

Customer Service
Member of IT Desktop Service Support team. Single point of contact for escalated and sensitive cases related to IT desktop technical issues, demonstrate experience in creative problem solving and Top Tier communication skills.
Proven ability to communicate in a clear and concise manner, while exercising a high level of patience, empathy and positivity.
Experienced in BMC FootPrint IT service management and Cisco Finesse Call Centre product

Windows/Linux Desktop Administration and Operations

Extensive knowledge in Microsoft Windows Desktop environment
Support Active Directory, Configuration and Policies, User administrations
Prepare, Deploy and Manage 5000+ Windows workstations organization wide
Familiarity with Microsoft SCCM, MDT and WDS an asset. Implement proper Windows Desktop patch policies, Group Policies and Change Management
Manage and Support corporate File and Print sharing

iPhones / Tablets / RF Guns Administration and Operations