Front Desk Supervisor - Vancouver, Canada - Wedgewood Hotel & Spa

Wedgewood Hotel & Spa

Verified Company

Vancouver, Canada

2 weeks ago

Posted by:

Sophia Lee

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Description

Welcome to the Wedgewood Hotel and Spa, a Relais & Chateaux property

Located on the corner of Hornby and Robson Street, in the very heart of Vancouver's hottest shopping, entertainment, and financial district, the Wedgewood Hotel & Spa, member of the "Relais & Chateaux" collection, is a 83-room, luxury boutique property, appointed with European stylish rooms & suites, meeting spaces with the latest trending technology and the award winning "Bacchus" fine dining restaurant.

Are you ready to take the next step in your hospitality career?

We are currently looking for an experienced Manager on Dutyeager to join our team of elite hospitality professionals who redefine luxury service and guest experience on a daily basis.

Awards and achievements:
- _Georgia Straight's Newspaper "best of Vancouver"

Best Boutique Hotel & Best Fine Dining Restaurant #2021_

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Trip Advisor:
#3 Hotels in Vancouver 2022_
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Trip Advisor:
#1 Luxury Hotel in Canada 2020_

Reporting to the Front Office Manager, the Front Desk Supervisor's key responsibilities and essential job functions include but are not limited to the following:

Supervise of Front Desk operations in one of the leading boutique hotels in North America.
Oversee the daytoday operation of the Front Desk to maximize guest & employee experiences.
Provide leadership training and staff development.
Drive revenues while controlling costs.
Liaise with other departments to ensure the smooth management of operations.
Maintain a high level of professionalism in all aspects of job performance.
Seek feedback on guest satisfaction and resolves problems in accordance with our Hotel standards.
Perform any other tasks that are assigned by management.

QUALIFICATIONS:

13 years of previous Front Office experience at a four or five diamond level in a similar position is essential.
Knowledge in Opera.
Level 1 First Aid an asset; otherwise must have the willingness and ability to obtain it.
Good knowledge in Revenue Management and room inventory management.
Very strong written & verbal communication skills.
Extremely peoplefocused, willing to put the interests of our guests and colleagues first.
Strong leadership skills; able to lead colleagues to achieve the departmental vision and goals.
Highly organized, resultsoriented with the ability to be flexible and work well under pressure in a fastpaced environment
Enthusiasm and passion for hospitality
Very handson approach to management and guest services
Tourism/Hospitality Management Diploma or Post Secondary Degree preferred
Be able to work various shifts, including afternoon, weekends and graveyard shifts
Proficiency using Microsoft Office