Workstation Support Technician - Ottawa, Canada - Canadian Bank Note Company, Limited

Canadian Bank Note Company, Limited
Canadian Bank Note Company, Limited
Verified Company
Ottawa, Canada

2 weeks ago

Sophia Lee

Posted by:

Sophia Lee

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Description

Job Title**:
Workstation Support Technician


Job Type:
Permanent, Full-time


Location:
Ottawa, ON


Work Model:
On-site


Deadline for Submissions:
July 5th, 2023


Position Summary

What We Can
Offer You
-
Compensation: We seek long term relationships with our employees and recognize and reward them with a competitive total compensation package that includes:

  • An industry leading defined contribution pension plan with company matching contributions (up to 5%) and payment of service fees,
  • Bestinclass health, medical and life insurance benefits;
  • Access to virtual and telehealth services and apps; and
  • Very progressive fertility, adoption, and surrogacy benefits to support all definitions of family.
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Career: As a knowledge-based organization we will provide you with a wealth of learning opportunities and challenging work that will grow your knowledge, skills and abilities. At CBN, we encourage and empower our employees to chart their own career path, putting you in control of your future.
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Culture: Personal character is the foundation of our culture. CBN's 7 Core Principles shape and guide our behaviours and underpin the sense of community you will experience at CBN. Equality, diversity, and inclusivity are important to us as an organization, and we are committed to fostering and developing a work environment where every employee is treated with dignity and respect.


What You Will Do

  • Coordinate IT endpoint equipment provisioning/deprovisioning using automated processes and 3rd party providers;
  • Support, troubleshoot, and repair enduser hardware and peripherals for various devices including desk stations, laptops, tablets, smart phones, desk phones, AV systems and others;
  • Manage and evolve workstation OS configurations to meet security and enduser requirements;
  • Provide technical support services remotely, or at deskside, including enduser training;
  • Collaborate with other IT teams for problem resolution and routine tasks;
  • Promote proactive support actions, conduct root cause analysis, and maintain accurate ticket details for effective problem prevention and resolution; and
  • Various other duties and responsibilities.

Qualifications

  • Knowledge and Experience_
  • College diploma/university degree in Information Technology/Computer Science (or similar)
  • Knowledge of network fundamentals concepts, tools, and troubleshooting
  • Familiarity with ITIL framework
  • 2+ years of experience providing workstation hardware/software technical support services including experience with workstation hardware troubleshooting and repair
  • Experience supporting Windows and Azure Active Directory (administering user/workstation/group objects)
  • Experience developing scripts to automate manual steps and processes
  • Hard Skills_
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_ O/S:_ Windows

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_ Peripherals: _Printers, scanners, cameras, etc.
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_ Networking: _DNS, DCHP, ipconfig, wi-fi, etc.
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_ Scripting__ Language_
_:_ Any (e.g. JavaScript, Python, PHP, Ruby, etc.)

-
_ Automation:_ Intune (Autopilot)

  • Soft _Skills_ and Abilities_
  • Excellent organization/time management/prioritization skills
  • Excellent communication skills (verbal and written)
  • Excellent analytical skills
  • Welldeveloped interpersonal skills.
  • Customer centric.
  • Growth mindset.

Mandatory Requirements

  • Ability to obtain and maintain Government of Canada Secret (Level II) clearance.
  • Ability to participate in oncall rotation program (approx. 1 week on, 2/or 3 weeks off).
  • Ability to travel between all local (National Capital Region) CBN sites regularly and on short notice.
**About Us
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