Dialer Analyst - North York, Canada - Total Credit Recovery

Total Credit Recovery
Total Credit Recovery
Verified Company
North York, Canada

3 weeks ago

Sophia Lee

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Sophia Lee

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Description
We are looking for a driven and committed individual who has a passion to work with communication technologies.


This is a fantastic opportunity for you to take the lead on an array of exciting projects and bring innovative solutions of your own design to our company.


As the
Dialer Analyst, you will:

  • Develop, build, and monitor outbound dialer campaigns and omnichannel communication strategies to deliver best in class performance in conjunction with the Analytics team.
  • Ensure dialing campaigns are fully compliant with regulatory and enterprise requirements.
  • Oversee the daytoday functionality of a state of the art telephony platform in a multichannel environment.
  • Troubleshoot service interruptions and liaise with vendors and support staff to guarantee timely resolutions.
  • Take responsibility for the daytoday administrative duties associated with a highperformance omnichannel communication system.
  • Provide regular consultation to senior management on dialer performance trends.
  • Have an open mind set of 'continuous improvement' leading to innovation and process enhancements.
As TCR's
Dialer Analyst, you will have completed your 'Information Systems' post graduate program (or similar). If you have knowledge of call centre technologies and processes or experience with Genesys PureConnect that would be ideal. As an ideal recruit for the role,

i. You should be well versed with Microsoft Office suite

ii. You should adept at learning and managing complex software and related processes

iii. You should have a demonstrated ability to effectively problem solve through root cause analysis

iv. You should have strong organizational skills and can propose, manage and implement new projects

v. You should have a low tolerance for ineffective/inefficient processes and are willing to develop and implement the solutions to improve them

vi. You should have the ability to thrive is a fast-paced environment

vii. A great communicator with interpersonal skills

viii. Nice to have some "SQL" skills.

ix. Work in the office Monday to Friday

x. Available for after hours on-call shifts at home and in the office


If this role is in align with your experience and skill set AND YOU'RE ready to be a part of our team, we encourage you to apply.

as an employee of TCR, you will receive

  • Competitive salary& Paid training
  • Paid vacation within the first year
  • Great benefits including medical, dental and optical plans
  • Friendly and fun work environment
  • Opportunities for advancement

Job Types:
Full-time, Permanent


Salary:
$40,000.00-$45,000.00 per year


Benefits:


  • Dental care
  • Extended health care
  • Life insurance
  • Tuition reimbursement
  • Vision care
  • Work from home

Schedule:

  • 8 hour shift
  • Monday to Friday

Ability to commute/relocate:

  • North York, ON: reliably commute or plan to relocate before starting work (required)

Work Location:
One location
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