Financial Services Officer - Toronto, Canada - BCU Financial

BCU Financial

Verified Company

Toronto, Canada

4 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Location:
Toronto, ON

Posted Date:
May 14, 2024

Overview:
Buduchnist Credit Union, carrying on business as BCU Financial, is looking for an individual with
strong problem solving and customer services skills to join our team as a Financial Services Officer.
This position of FSO is responsible for developing member relationships by addressing/attending
to both their deposit, lending, and investment needs. Additionally, this position is responsible for
actively promoting and selling of deposit, credit, and investment products, the Credit Union's
services, and facilitating referrals to BCU Wealth Management and BCU Insurance. This position
reports to the Branch Manager.

Responsibilities:

Develops member relationships, promotes, and completes the sale of a range of deposit

and investment products for assigned portfolio by identifying and pursuing opportunities
within existing portfolio or through referrals.

Acts as the primary resource for opening new accounts and effectively matches appropriate
services to members' needs.

Interviews personal and business loan and mortgage applicants, analyzes financial
information, assesses credit-worthiness, and makes recommendation to senior staff
regarding loan approval or decline.

Identifies opportunities to promote, up-sell and cross-sell the Credit Union deposit and
investment products and service offerings including current accounts, term deposits,
registered plans, safety deposit boxes, BCU link (online banking), member cards, merchant
services and credit cards.

Maintains regular contact with members to promote business retention.
Executes the branch marketing program to attain credit, deposit, membership, and sundry

product targets within the objectives set out in the business plan.
Represents the Credit Union in the community by participating in local business activities

and community functions.
Exhibits a high commitment to member client relationships by promoting the concept of

relationship marketing.
Consults with Branch Manager/Supervisor for further investigation and analysis of credit
- worthiness (i.e. evaluation of securities, loan terms, credit analysis, documentation) and
lending approvals.

Conducts normal follow up on delinquent accounts and maintains a systematic collection

procedure for early identification of problem accounts and promptly initiates or
recommends appropriate action to minimize risk.

Maintains working knowledge of current products, services, programs, policies, and
procedures.

Effectively uses Doxim Customer Relationship Manager and the Ovation banking system to
maintain member contact information, profiles, and documentation.

Engages in Teller/MSR duties as required to meet the service delivery needs of the branch.
Adheres to branch operating procedures, lending policies, and security and compliance

requirements (FINTRAC).
Builds and maintains effective working relationships with team members & other BCU

colleagues and business units.
Participates in team meetings, workshops, and individual coaching sessions.
Other duties as assigned.

Requirements:

Post-secondary education in a relevant field.
3 years related experience or an equivalent combination of experience, training and/or

education.
Knowledge of deposit, personal & investment products/services to effectively analyze and

identify member needs.
Knowledge of retail lending products & practices to respond effectively to member

Comprehension of relevant regulatory requirements.
Familiarity with product offers by competitors to respond to member inquiries and explain

advantages of BCU products.
Awareness of sales management techniques and initiatives to promote & sell financial

products to meet member needs.
Highly motivated with excellent interpersonal, communication (verbal and written) and

time management skills.

issues.
Proficiency of Ukrainian language is an asset.

Compensation:
Salary will be commensurate with qualifications and experience. BCU Financial also offers a
competitive and comprehensive benefits package.

BCU Financial is a member-owned, financial cooperative dedicated to improving the lives of members and
their community. BCU Financial is a part of BCU Financial Group - a fast-growing Ontario-based financial
group providing Canadians with diversified services and products. BCU Financial Group offers its members a
real alternative to high-fee, big-name banking by providing no-fee chequing accounts, competitive savings
accounts, loans, mortgages, cards, investment services, online banking, and insurance services. BCU
Financial, together with its BCU Wealth Management division, currently oversees $1 billion in assets.

BCU Financial Group also recognizes the importance of building a strong community. That's why it provides
generous sponsorship funding annually to a wide array of community-based projects and activities. The
Credit Union and its member-supported charitable institution, BCU Foundation, provide sponsorship funding
of ov