IT Specialist Ii - Mississauga, Canada - OTG Management

OTG Management

Verified Company

Mississauga, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

YOUR NEXT OPPORTUNITY IS NOW BOARDING:
Join OTG as an IT Specialist II now and drive a new type of hospitality.

Explore career opportunities in a unique hospitality environment with some of the industry's best compensation and benefits, including PTO, Healthcare, and a competitive 401k match.

WHAT IS OTG?
OTG has revolutionized the hospitality industry by pushing the boundaries of excellence.

With more than 300 in-terminal dining and retail locations across 11 airports, OTG, and its 5,000+ Crewmembers serve millions of travelers each year.

WHY OTG?

By joining our team, you'll discover endless opportunities to explore, learn and realize your greatest potential in some of the most exciting hospitality environments around.

Our people drive our experiences, so we offer our crewmembers some of the best compensation and benefits in the industry.

We transform airport experiences. You drive it.

ROLE AND RESPONSIBILITIES

Position Summary:

IT Specialist II are responsible for delivering the OTG guest experience working directly with the Information Technology team and the Operations, the IT Specialist ii is responsible for the day-to-day support, troubleshooting and maintenance of IT equipment and software.

Responsibilities:

Provide day to day support and oncall duties for software related systems
Troubleshooting and maintenance of onsite equipment such as iPads, Mac Minis, Windows Computers and Micros
Installation and deployment of hardware and new technologies
Implement missioncritical systems to enhance field level operations
Ensure systems satisfy operational requirements
Actively stay current on emerging technologies and issues in support of business efforts. Stay abreast of significant technological developments that may impact the business
Ensure effective use and operational oversight of field level systems
Day to day tasks assigned based on business needs
Develop, test, implement and oversee IT systems, programs and audit processes
Collect and analyze data to identify areas for improvement within an organization's IT infrastructure.
Review and audit existing IT systems and internal processes
Develop quality assurance procedures and tests for the development and improvement of new and existing systems
Identify, analyze and document discrepancies and ensure that appropriate adjustments are made within the IT systems, security systems and user access
Perform preventive maintenance tasks on computer systems

QUALIFICATIONS AND REQUIREMENTS

Certificate or Diploma in Information Technology or equivalent work experience in related field
Direct work experience in a similar role
Familiar with network operating systems
Proven ability to handle multiple priorities
Analytic ability, troubleshooting and help desk support
Experience with hospitality systems, considered an asset
Experience working both independently and, in a team,

- oriented, collaborative
- environment is essential

Can conform to and flexible with shifting priorities, demands and timelines using

- analytical and problem-solving capabilities

Strong interpersonal and organizational skills
Ability to multitask a must
Work independently and alone during a shift
Manage the work and priorities on shift in a supervisory capacity

OTG Concessions Management, LLC and its subsidiaries and affiliates are proud to be an equal-opportunity workplace and employer.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability status, gender identity, veteran status, or any other basis protected by law.